Customer Care Specialist 2 – Remote – Hawaii

Pay: Pay for this position in Hawaii: $17.55

+ Work from Home Subsidy! $50/month

• Process orders and enter data into order entry system
• Track customer packages
• Provide Customers with critical service and product information, ensuring customer satisfaction
• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
• Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers

• Other duties as assigned

You own this if you have…

• The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)

• Excellent communication skills
• Understanding of computer systems and troubleshooting issues with minimal assistance
• The ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• A quiet, distraction free, secure home workspace

• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
• Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi)