Customer Care Rep 1- Remote (Must Live In Central Time Only)

Overview

Job Title: Customer Care Representative I

REMOTE OPPORTUNITY! *** must live within a State and City in Central Time Zone to be eligible.

Essential Function:
Employee holds the primary responsibility of answering inbound calls from customers and company associates and documents interactions when appropriate.

Primary Duties:

• Escalates unresolved customer issues, complaints, or technical problems for investigation.
• First line of contact with customers and company associates via phone, inbound and outbound calls, answering questions, resolving issues and complaints, and making policy decisions always keeping customer satisfaction in mind as a priority.
• Works with Customer Care Rep II, III, Coach, Lead or Supervisor when necessary to resolve any customer situations outside the norm
• Updates customer records and electronically records interactions with customers.

Knowledge, Skills and Abilities:

• Ability to use multiple systems while assisting a customer.
• Basic knowledge of computers and mobile devices.
• Minimum typing of 45 words per minute with 95% accuracy.
• High school diploma or GED.
• Comprehensive spelling and grammar skills.
• Knowledge of principles and processes for providing an excellent customer experience.
• 10 key by touch.
• 1+ years experience in customer-related services.
• Able to work a flexible schedule including varied shifts that may include evenings, weekends and holidays.

Competencies / Attributes:

• Excellent telephone etiquette.
• Strong interpersonal skills.
• Excellent communication skills.
• Desire to actively look for ways to help customers.
• Ability to learn and retain knowledge of product line, prices, and promotions.
• Attention to detail and accuracy.
• Solve a variety of customer issues based on the guidelines given.
• The ability to show empathy to all customers.
• Basic trouble-shooting skills.
• Positive demeanor.
• Ability to engage in active listening.
• Pleasant tone of voice.