Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Customer Svc Rep 1
- Customer Services Professional 1
- Manager Product Support 1
- Customer Solutions Partner 1
- Remote Network Customer Service Support 1
- Tier 1 Customer Support Specialist
- Tier 1 Technical Customer Support Representative
- Tier 1 Technical Customer Support
- Customer Support Analyst Tier 1
- Customer Support Level 1
Some similar recruitments
Tier 1 Payroll Support Specialist
Recruited by PrimePay, LLC 8 months ago
Address , Remote
$17 - $25 an hour
Access Services Rep 1 Jobs
Recruited by Baylor Scott & White Health 8 months ago
Address , Dallas, 75246
Customer Service Network Operator
Recruited by Mediacom Communications Corporation 8 months ago
Address , West Des Moines, 50266
$16.50 - $18.00 an hour
Customer Service - Network Operator
Recruited by Mediacom Communications Corporation 8 months ago
Address , West Des Moines, 50266
$16.50 - $18.00 an hour
Clinician 1 (In)_Clinical Services
Recruited by Planned Parenthood GNHI 8 months ago
Address , Plainfield, In
Tier 1 Technical Support Specialist
Recruited by Fullsteam 11 months ago
Address , Remote
Customer Support Specialist (Tier 1)
Recruited by Ludus 11 months ago
Address , Remote
$40,000 - $48,000 a year
Customer Service Administrator 1 Jobs
Recruited by Bureau Veritas 11 months ago
Address , Remote
Customer Experience Level 1 Jobs
Recruited by Sycle LLC 11 months ago
Address , Remote
$20 an hour
Technical Support/Customer Experience Representative
Recruited by eDist - A Division Of A.I. Smarter World, Inc. 11 months ago
Address , Remote
$38,000 - $48,000 a year
Tier 1 Soc Analyst - Hybrid
Recruited by Abacode 1 year ago
Address , Tampa, 33602, Fl
Product Manager, Support Experience
Recruited by Ascension 1 year ago
Address , Remote
From $96,928 a year
Customer Service / Network Operator
Recruited by Mediacom Communications Corporation 1 year ago
Address , West Des Moines, 50266, Ia
$16.25 - $18.00 an hour
Business Development Rep 1 Jobs
Recruited by IQVIA 1 year ago
Address , Remote
Silmix Sales Manager 1 Jobs
Recruited by Wacker Chemie AG 1 year ago
Address , Remote
Tier 3 Technical Support Analyst
Recruited by PrimePay, LLC 1 year ago
Address , Remote
$60,000 - $80,000 a year
Customer Care Rep 1- Remote (Must Live In Central Time Only)
Recruited by Sally Beauty Holdings 1 year ago
Address , Remote
Customer Support 1 Jobs
Company | VSP Global |
Address | , Remote |
Employment type | FULL_TIME |
Salary | $15 an hour |
Expires | 2023-06-11 |
Posted at | 1 year ago |
With general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of VSP Vision’s goals."
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. For more information regarding VSP Vision benefits, please
Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas:
- Accurate completion of necessary documentation, letters, and forms processing
- Internet knowledge
- Order Status, Shipping Status, and Stock Availability
- Payment processing/payment collections
- Prescriptions, Plans, Products, Services, and Procedures
- Eligibility verification
- Quality Assurance testing for company software
- Online purchasing & e-Commerce knowledge
Research and resolve issues/complaints and determine appropriate resolution(s)
Solves problems and assists with issues that may not fit the “cookie-cutter” solution
Effectively educates and influences customers and prospective customers on the value and benefits that VSP offers through its products, services, and solutions
Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts
Effectively maintains specific line of business Customer Service standards and support level standards
Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers' inquiries
Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel
Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders
Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders
Contingent on the LOB, may process claims based on business needs and workflow fluctuations
Job Specifications
Typically has the following skills or abilities:
One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
Available to work any shift, including weekends, holidays, and/or overnight
Demonstrated internet knowledge and understanding of basic internet browser settings
Demonstrated ability to work with multiple software programs, simultaneously
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check
In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required:
OS (VSP Provided) Windows 10
CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz)
Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory
Hard Drive (VSP Provided) 256GB Solid+L280 State Hard Drive
VSP Provided Wired Headset Yes
Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes
Download Speed (per user on home network) 50 Mbps
Upload Speed (per user on home network) 10 Mbps
Loaded Latency < 150 ms
CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz)
Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory
Hard Drive (VSP Provided) 256GB Solid+L280 State Hard Drive
VSP Provided Wired Headset Yes
Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes
Download Speed (per user on home network) 50 Mbps
Upload Speed (per user on home network) 10 Mbps
Loaded Latency < 150 ms
This is a full-time work-from-home opportunity
#LI-VISIONCARE
#LI-REMOTE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. For more information regarding VSP Vision benefits, please
click here
.Salary Range:
15VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago