Seasonal Customer Care Rep

Description:

Benefits include (but not limited to):

• Discount on season passes to local resorts
• Employee Assistance Program
• Access to Employee Resource Groups
• Discount on products we sell
• Paid Sick Time
• Charitable giving match
• Pro deals through most brands we carry
• Paid Volunteer Time Off

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, adventure sports, and the outdoor lifestyle. We offer a distinctly-curated product assortment, and highly-crafted customer experiences. At evo, we define success differently than most, balancing three goals equally: 1) Building an iconic brand and business; 2) creating an extraordinary place and path for our team; and 3) leveraging our success to drive community impact. We are a company driven by our purpose and values, with a collective passion for community, sports and lifestyle, and a drive to together build something that lasts and matters.

evo Customer Care

We’re looking for Seasonal Customer Care Representatives to join our team for the 23-24 Winter season! Our Customer Care team is a vital component of the evo customer experience. We are an energetic and empathetic bunch, with engaging personalities and a wealth of gear knowledge to share. Although we’re fully remote, we put an emphasis on fostering community within our team and motivating each other to get outside and ignite our adventurous spirit as often as possible. Working in Customer Care will give you an opportunity to expand your product knowledge, learn the systems and processes that support online retail, and help our customers spend more time adventuring outside.

The perks: This is a remote work position (WA, OR, CO, and UT only) with access to discounts on gear, industry deals, team events, recognition-based rewards, 40 hours of volunteer paid time off, opportunities to get hands-on experience with new gear and more!

If the idea of helping people enjoy more time outside gets you stoked, come join our team!

Requirements:

Responsibilities:

• Spend 8 hours per day handling phone calls, around 50-80 calls per day during peak
• Help customers with any post purchase challenges (delivery delays, lost/damaged shipments, etc)
• Embody evo Style while communicating effectively through all contact channels
• Assist customers looking to return or exchange items
• Consistently go above and beyond customer expectations
• Exemplify evo’s the Great 8
• Offer product advice and recommendations based on customers' specific needs
• Demonstrate creative problem-solving skills and a strong ability to multi-task
• Maintain a positive outlook and good sense of humor in a fast-paced environment
• Provide a world class customer service experience via phone, email, or live chat & SMS

Qualifications:

• Passion for the outdoor industry, associated activities, and the gear we sell (Advanced bike knowledge a huge plus)
• Fluency in a foreign language, nice to have
• Demonstrate effective Sales and Soft Skills techniques
• Must be available evenings, weekends, and some holidays
• Excellent problem-solving skills and keen attention to detail
• Consistent High-speed internet connection
• Outdoor Industry experience, nice to have
• Enjoy talking to people on the phone and working in front of a computer
• Experience with Microsoft Office applications: Outlook, Teams, Word, and Excel
• Ability to effectively multitask in a high-energy, fast-paced, omni-channel retail environment
• Experience with NetSuite and Five9, nice to have
• Strong Verbal and Written communication skills

Other Details:

• Wage: $19.50-21.00/hour
• Duration: Through January 1st (with possible opportunity to extend beyond)
• The schedule is published 2 weeks in advance
• Remote position available to individuals in WA, OR, UT, CO

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

evo embraces equal and fair pay and offers unique and competitive benefits to all employees. We provide compensation ranges for all posted roles. Many factors go into determining the actual compensation offered, including: specific skills and experience, geographic location and other relevant factors. The range for this position may be lower or higher in different markets.