Coordinator, Access Management Jobs

Job Title: Coordinator, Access Management

Company: Acclara

Department: Strategic Integration

Leader: Supervisor, Access Management

FLSA Status: Hourly/Non-Exempt

Work Location: This position is remote within the U.S.

Travel: No travel required

Compensation: $14.95 - $39.19

OVERVIEW

The Access Management Coordinator is responsible for managing employee access for client system and other network accounts, including requesting, creating and termination of access for all users in various systems and troubleshooting baseline access issues. This role is also responsible for training internal team member on access related issues and efficient problem resolution techniques.

Responsibilities include:

• Maintain all system access logs/ files, performing audits regularly and providing reports to management as needed
• Train new internal team members on access-related procedures and problem resolution workflows
• May assist with front office functions such as answering and directing telephone calls, signing in guests, and enforcing appropriate security procedures
• Request and terminate access for users across multiple internal systems, external client systems, payor websites, and other online resource portals
• Serve as point of contact between the organization and client for access management related items
• Develop and maintain positive working relationships with client teams and internal customers while delivering superior customer service
• Other duties as assigned
• May be responsible for requesting and managing security access, including printing, scanning & testing access cards
• Maintain access related processes, procedures, standards, and system documentation
• Assist in first-level troubleshooting for access related issues. Escalate issues to IT Technical Support team, or management when necessary
• Analyze access-related issue trends and proactively suggest process improvements
• Utilize designated internal and external ticketing systems and standard operating procedures to monitor and ensure on-time delivery of access-related requests and adherence to Service Level Agreements

QUALIFICATIONS

• 2+ years previous general clerical experience
• Knowledge of information security concepts and principles
• Possess strong written, verbal, and interpersonal communications skills to communicate effectively with internal and external customers
• Ability to apply discretion when handling sensitive/confidential information
• Strong attention to detail & well organized
• High school diploma
• Honest, assertive self-starter with the ability to work in a fast-paced, team-based environment
• Ability to multi-task, establish work priorities, and meet required deadlines
• Ability to understand and work with a sense of urgency while remaining calm and professional in a busy environment

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below are the physical requirements required while performing the duties of this job.

• The employee must have the specific vision ability to complete close vision requirements due to computer work
• The employee is required to be able to complete light to moderate lifting
• The employee is regularly required to: stand; sit; talk; hear; use hands and fingers to operate a computer and telephone keyboard; and reach, stoop and/or kneel to install computer equipment

Our Commitment to Diversity, Equity, and Inclusion

We welcome and respect the variety of experiences, viewpoints, and cultural backgrounds that everyone brings to our workplace. Acclara makes every effort to promote a workplace where leaders model inclusive behaviors and individuals feel respected, valued, and empowered. Together, we promote and sustain an inclusive workplace where people feel a sense of belonging.