Content Designer Jobs

Our Fortune 500 client, a leading financial institution, is seeking to recruit a UX Content Designer to join their team.

Location: Hybrid (3 days in office) from Chicago, IL.

Position Overview: Our client is looking for a talented and passionate UX Design Content Strategist who can thrive in a fast-paced environment and has a vast understanding of the end-to-end design process. You will enhance our client's user experience with intuitive, friendly, and creative content to solve our client's customers' needs. With your hands-on attitude, you'll work closely with the team through all parts of the design process, product development, and engineering implementation.

Responsibilities: Responsible for leading and collaborating with other User Experience disciplines (Project Management Office, Research & Testing, Interaction Design, and Visual Design) to identify and execute against both the strategic and tactical content needs for various projects on multiple, interactive platforms. Provides training and guidance to content developers and stakeholders to improve understanding of and promote adoption of the content strategy model. Produces and monitors online content strategies, including voice and tone, customer and business-centric site goals, and identification and prioritization of site content. Evaluates and promote methods to improve the content lifecycle process. Analyzes, recommends, and implements practices to increase the efficiency and effectiveness of content development and production methods. Produces and/or supervises the creation of all deliverables (content inventories, audits, competitive reviews, content strategy briefs, content work plans, content matrices, copy documents, and optimization/lifecycle plans), as required on a project-by-project basis.

• Analyze consumer behavior to gain user insights and identify opportunities to optimize usability.
• Providing ideas and insights for App tone of voice and messaging.
• Effectively communicate conceptual ideas and design rationale.
• Providing new UX copy for new features and products.
• Partner closely with product and engineering and contribute to the product vision.
• Rewrite existing UX copy to improve engagement, retention, or conversion.
• Write micro-copy for buttons, error messages, menus, and more to ensure all actions are clear, concise, and uniform across Web and Mobile.
• Deeply understand our client's customers and users and be their champion.

Qualifications:

• Ability to clearly and effectively communicate processes, ideas, rationale, and solutions to teams and stakeholders.
• Experience with receiving and implementing feedback and constructive criticism.
• Portfolio of work, ranging from high-level branding and conceptual videos to execution samples, such as social media copy, emails, infographics, articles, etc. (provide portfolio password, if required).
• A detail-oriented, user-centric mindset that is able to deconstruct complex issues.
• Previous experience writing complex, multi-functional, large-scale applications.
• Entrepreneurial and intellectually curious.
• Experience as a content writer for web, mobile, responsive, or emerging platforms.
• SaaS, B2B, B2C, or platform experience.
• Proven experience with consumer-focused products in FinTech is a plus.
• Focused on research and data-driven recommendations.
• A proactive, goal-oriented individual who takes pride in what they do.
• Degree in Writing, English, Journalism, Marketing, Communications, or equivalent experience.
• Storyteller with the ability to listen, present, and sell through empathetic content.
• Excellent interpersonal, written, and communication skills.
• Five or more years of content strategy experience, with at least 10 years of experience in the financial industry preferred.
• Familiar with tight deadlines, changing priorities, and multidisciplinary challenges.