Director, Learning Content Strategy

Organization- Hyatt Corporate Office, Chicago

Summary

The Opportunity

Hyatt seeks an enthusiastic Director to join our Global Learning & Development team. In this role, you will be collaborating closely with the broader Talent Management, regional HR, and HR Information Technology teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule and location
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Director of Learning Content Strategy determines the strategy and standards for the creation and delivery of Hyatt’s training content. This includes determining and addressing needs related to global learning roles and design processes and creating expectations for program measurement and content architecture within Hyatt’s Learning Management System (LMS).

• Develops and leads global communities of practice to understand global needs and champion learning strategies, including Hyatt’s Learning Leader Council and others for instructional designers and program owners.
• Travel (up to 15%) to test content and training approaches, and to gain insights from property teams.
• Identifies external learning and development organizations to address Hyatt's learning needs. Manages vendor relationships and expectations.
• Solicits, vets, and curates proven tools and templates from learning leaders to enable Hyatt’s learning standards and design expectations, promoting usage as appropriate.
• Consult with global business leaders to prioritize and gain alignment for learning approaches. Solicit input, feedback, and approval from a variety of stakeholders.
• Supports HR Information Systems as appropriate related to LMS configuration processes, such as for escalated issues or request prioritization challenges.
• Defines content standards for LMS including overall visuals, branding, and navigation, partnering with HR Information Systems team to optimize the LMS learner experience.
• Maintains and evolves standards for instructional design, learning program measurement, training content design agencies, and licensed content providers. Ensures programs include diverse representation and inclusive learning experiences.
• Determines strategy for training content architecture and delivery standards through Hyatt’s Learning Management System (LMS) and other learning technologies. Applies a learner-centered approach to monitor and validate strategy.
• Develops and leads measurement strategy to determine the effectiveness of global training programs and delivery approaches.
• Addresses needs of global roles related to learning program design and management. Creates expectations and certification paths as needed and determines standards for learning systems and reporting access.

Qualifications

Experience Required:

• Proven ability to effectively communicate and lead strategies with leaders at various levels
• Previous experience in the selection and management of vendors
• 5+ years of experience leading instructional design/development and/or learning technology teams
• Proven experience with creating and leading global learning strategies related to training content design and delivery
• Experienced in Learning Management Systems architecture and training content configuration
• 2+ years of experience managing others

Experience Preferred:

• Proficiency with Excel, PowerPoint, and other Microsoft Suite tools
• Demonstrated expertise in adult learning principles such as related to learning styles, participatory methods, instructional design, and related topics
• Instructional Design or L&D certification (i.e., ATD Master Instructional Designer, CPTD)
• Other relevant certifications may include consulting, advanced design, instructional technology, project management, or talent management (i.e., CMC, SHRM-CP)
• Bachelor’s degree in Instructional Design, Curriculum Design, Adult Learning, Organizational Development, or a related field
• Hospitality experience a plus but not required

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.