Sales Specialist - Contact Center Technology

• Presentation and communication skills with the ability to articulate complex concepts to cross-functional audiences
• 3+ years of experience in business development or sales for call center technologies
• Building close relationships, and closing large revenue accounts
• Track record of building rapport with C-level stakeholders, and working with customer experience and call center professionals

Are you a motivated self-starter with an inquisitive mind? Do you want to work on the forefront of the latest innovations and technologies? Do you seek the opportunity to work with a diverse set of customers, opportunities and markets as part of a team focused on increasing adoption of AWS’s Connect Services?
The Customer Experience (CXE) Acquisition Team is looking for a customer-obsessed Amazon Connect sales specialist with a strong track record of delivering results and proven sales experience to own a sales opportunity through the sales stages. You will be responsible for developing, executing, and delivering on new customer’s adoption of Amazon’s Connect service.
The CXE Customer Acquisition organization is responsible for leading the sales efforts for new customers looking to build their Contact Center experience on AWS technologies. We are focused on working backwards from the customer’s business objectives, and building a solution based approach to earn customer trust.
Key job responsibilities

• Collaborate with account team to provide customers with credit programs and assessment recommendations based on their business objectives and solution structure
• Research and identify new opportunities for AWS to innovate on behalf of our customers.
• Develop executive relationships with AWS customers and create strategic value by introducing and evangelizing the Connect service
• Communicate lessons learned, service recommendations and best practices to Connect leadership and service team members to continuously improve service and program offerings in alignment with customer requirements
• Articulate a compelling value proposition for the Amazon Connect Service
• Meet and exceed sales goals on a quarterly and annual basis
• Travel approximately 10 - 15%
• Initiate Immersion Days and POCs with technical account team members to demonstrate the value and capabilities of the AWS cloud to prospective customers
• Provide subject matter expertise to advance sales opportunities through the sales cycle.

A day in the life
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

• MS or MBA
• Experience working with partners to drive scaling campaigns
• Experience helping customers develop a strategy for and deploy cloud-based call center solutions
• Proficient in Microsoft Office
• Innate desire to learn new technology and business solutions and develop compelling value propositions for customers
• Ability to develop and execute territory plans
• Experience with cloud solutions

This position can be remote, but candidates must be based near an AWS office location (Arlington, Atlanta, Austin, Boston, Chicago, Cupertino, Charlotte, Dallas, Denver, Detroit, East Palo Alto, Herndon, Houston, Irvine, Minneapolis, Nashville, New York City, Pittsburgh, Portland, San Diego, San Francisco, Washington D.C., Sunnyvale, Santa Monica, Seattle, Tempe)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $73,900/year in our lowest geographic market up to $177,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. This position is eligible for variable pay via a sales compensation plan. These plans pay according to achievement level against sales targets and/or business objectives. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.