Vice President, Telemedicine Operations

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Vice President, Telemedicine Operations is responsible for the overall management of Concentra’s Telemedicine program, including business unit financial performance. Lead efforts in identifying, developing, evaluating, prioritizing and executing Concentra’s Telemedicine strategies. This role will be responsible for advancing telemedicine in the occupational medicine market, specifically, driving telemedicine consultations/visits and ensuring a great customer and patient experience. The successful candidate will work in a dynamic environment and with a cross-functional team that contributes to Concentra’s strategic plan, supporting clinical, operations, reimbursement and legal to deliver business results. A member of the senior leadership team reporting to the Executive Vice President, Chief Marketing and Innovation Officer.

Responsibilities

• Reviews financial statements and activity reports to ensure the telemedicine business objectives are achieved
• Effectively uses financial information for strategic and operational decision making and participates in the preparation of annual budgets
• Serves as an internal and external champion of Telemedicine, including frequent interactions with customers and speaking engagements at internal and external conferences
• Stays current and monitors guidelines related to regulatory, reimbursement, social, economic and political forces which influence telemedicine
• Responsible for strategic planning, program management, and the implementation of Concentra’s Telemedicine program
• Evaluates and manages partnerships and collaborations with vendors
• Develops and maintains quality relationships with external stakeholders in the workers’ compensation ecosystem
• Collaborates with senior leadership team in setting and driving business vision and operations strategy for Concentra’s telemedicine offering
• Oversees telemedicine operations ensuring optimal employee productivity, while building an inclusive, accountable culture that ensures high team engagement
• Monitors and assesses new technologies that may complement existing telemedicine offering to deliver operational efficiency, enhance user experience, or drive visit growth
• Working closely with National Telemedicine Medical Director, supports the evaluation and implementation of Telemedicine enabled models of care across Concentra’s medical practice
• Monitors and communicates insights into expectations, unmet needs, preferences, motivations, and trends of patients, employers, payers and policy makers and translates insights into meaningful business opportunities.
• Directs, plans and implements policies to ensure delivery of programs in accordance with strategic objectives of Concentra and in compliance with national, state and local business regulations
• Monitors marketplace trends and gathers competitive intelligence. Possesses a thorough understanding of the healthcare environment, specifically telemedicine and keeps current on industry developments
• Understand and leverage internal data to support critical team functions and telemedicine deployment
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Maintains financial accountability for telemedicine business unit; functions within established budget.
• Works closely with cross-functional disciplines to ensure business understanding, process alignment and appropriate resource allocation for Concentra telemedicine offering
• Analyzes telemedicine operations to evaluate performance of business and staff and to determine areas of cost management, visit growth, and overall program enhancement

Education

Qualifications

Bachelor’s Degree

Major: Business, Science and/or related field

Degree must be from an accredited college or university.

Job-Related Skills/Competencies

Customarily has at least the following experience:

10 or more years

• Exemplified leadership capabilities
• Demonstrated general knowledge of Care delivery, billing, case management, network applications and state regulation standards within the Occupational Healthcare industry.
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Demonstrated organization and project preparation skills
• Excellent interpersonal skills
• Proven ability to focus on driving results and resolutions to complex business issues
• Ability to multi-task and succeed in a deadline environment
• Demonstrated analytical and problem-solving skills
• College degree in business, science or related fields
• Ability to learn and apply new knowledge
• Exemplary customer focus approach
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• 10+ years healthcare experience
• Financial analysis and visit trend review skills
• Experience in worker’s compensation industry preferred
• Experience in implementation and evaluation of Telemedicine projects preferred
• Ability to convert strategic goals and objectives into plans and programs
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Excellent written and verbal communication skills
• Proven ability to be investigative and results/solution oriented

Budget Responsibility Details

• Full P&L accountability for telemedicine business unit

Additional Data

• Medical, Vision, Prescription, Telehealth, & Dental Plans
• 401(k) Retirement Plan with Employer Match
• Tuition Reimbursement
• Paid Time Off & Extended Illness Days Offered
• Dependent Care Spending Account
• Employee Discounts
• Commuter Benefits
• Life & Disability Insurance
• Colleague Referral Bonus Program

Be part of a committed team that’s growing fast and making a difference.

Concentra is an Equal Opportunity Employer, including disability/veterans