Customer Care And Response Representative

We are excited to grow our team with outgoing representatives who can multi task well, learn quickly, and deliver excellent customer service to our clients!

A successful candidate should be able to show empathy, sense of urgency, and leave our customers with a smile and feeling a sense of value whether communicating through multiple phone lines, email or face-to-face contact.

This role oversees many moving parts and requires high level multi-tasking skills and the ability to stay focused and follow through each detail of our customer and technician support process. We provide superior customer service to both our clients and to our team of managers and technicians while effectively utilizing our technology and softwares to coordinate and route schedules and answer questions.

McCauley Services is a family-owned pest management company, protecting health and property throughout Arkansas for Homeowners and Commercial clients. For over 30 years we have earned our reputation for our superior service and intelligent approach to pest management.

Basic Responsibilities include:

• Provide friendly, knowledgeable and prompt support for internal and external customers
• Enter and update customer information into company data base
• Coordinate projects and goals with other call center team members
• Answer incoming sales inquiries
• Schedule sales and service appointments
• Work to improve systems and processes to make call center more effective and efficient
• Capture customer details and explains company’s products and services

Behaviors for success:

• Skill in learning and applying new software
• Experience using MS windows and common business software
• Ability to prioritize competing responsibilities according to urgency and importance
• Strong communication skills and the ability to interact with customers on the phone
• Concern for helping people and aptitude for making people feel important and valued
• Attention to detail and concern for doing things right the first time
• Confidence and self-motivation
• Desire to work as part of a team and to provide back up for team members

Our best representatives have taken their employment at McCauley Services as an opportunity to flex their minds and grow professionally. Below are some quotes from team members who have been successful in this role:

“I feel my greatest contribution has been my efforts towards efficiency. I try to identify processes that could be improved, whether it’s reporting or routing. It’s also been one of my biggest pleasures at this job.”

“McCauley Services is a great place to work because thinking is definitely welcomed, if not demanded. You have to really be dedicated to being a part of the company. They are family oriented and offer a chance to grow professionally and personally.”

“Working in the pest management industry you’re always learning something new and exciting. Our great, family-oriented atmosphere is enjoyable to work in every day.”

McCauley Services is a family-owned pest management company, protecting health and property throughout Arkansas for Homeowners and Commercial clients. For over 25 years we have earned our reputation for our superior service and intelligent approach to pest management.

Learn more about McCauley Services and the services we provide by clicking here.

Basic Responsibilities include:

• Schedule sales and service appointments
• Capture customer details and explains company’s products and services
• Enter and update customer information into company data base
• Provide friendly, knowledgeable and prompt support for internal and external customers
• Answer incoming sales inquiries
• Coordinate projects and goals with other call center team members
• Work to improve systems and processes to make call center more effective and efficient

Behavioral Musts for success:

• Ability to prioritize competing responsibilities according to urgency and importance
• Skill in learning and applying new software
• Strong communication skills and the ability to interact with customers on the phone
• Confidence and self-motivation
• Concern for helping people and aptitude for making people feel important and valued
• Desire to work as part of a team and to provide back up for team members
• Experience using MS windows and common business software
• Attention to detail and concern for doing things right the first time