Register
Recruit Create CV

Claims Customer Care Manager I Jobs

Customer Care Coordinator/Claims
By American Floor and Home At , Honolulu, 96819, Hi
Excellent interpersonal, verbal, and written communication skills
Willingness and ability to perform all required job duties and additional duties as needed
A rich benefit package that includes paid leaves, medical/dental plans, 401k plan, flexible spending accounts, employee discounts, and more.
Pay Range: Depending on Experience
We believe that our employees are our greatest assets so we offer:
A positive team player who has the willingness to work with and assist others and can also work independently
Claims/Customer Care Specialist-Tpa
By Medical Mutual of Ohio At ,
Assists with projects as directed by management.
Bachelors' Degree in Business Administration, Communications or related field preferred, but will consider collective experience, training and education.
Associates Degree in Business Administration, Communications or related field or equivalent combination of training and experience.
1 year customer service and/or claims experience, preferably in a call center in the health insurance industry.
Healthcare field certification a plus (e.g. medical terminology, certified coder/biller).
Basic knowledge of health insurance products and medical terminology.
Coordinator I, Customer Care
By Zurn Elkay Water Solutions At Downers Grove, IL, United States
Maintain an in-depth knowledge of our products, both existing and new
1+ years of customer service experience
Experience with CRM and ERP systems preferred
Critical thinking, analytical, research and problem-solving skills
Answer inbound calls, emails, and web inquiries using the first-contact resolution process while maintaining department quality and production metrics
Document all customer interactions and conversations in the appropriate Pulse CRM fields and update pertinent information into Oracle order notes
Customer Care Specialist I - Appfolio Property Manager
By AppFolio, Inc. At United States
AppFolio Property Management software knowledge preferred.
Property Management industry knowledge preferred.
1+ years of experience working in a remote position preferred.
High degree of flexibility and effective time management.
Create effortless, joyful, and personalized customer experiences that inspire our customers and their communities to win.
Become an expert in AppFolio Property Manager. features, best practices, and common workflows.
Program Manager I (Acute Claims Program Manager I) / 60020632
By Piedmont Technical College At Richland County, SC, United States
Strong organizational, time management, and interpersonal skills
Functions as the back-up for other claims management, as necessary. Complete other projects and duties as assigned.
Knowledge of the SCDHHS organizational structure, the people who manage the work and the processes applicable claims and provider related services.
Knowledge of the SCDHHS mission, programs and objectives.
Ability to manage work and provide guidance to employees.
Excellent analytical and problem-solving skills.
Manager Customer Repair I
By Lumen At , , Al From $72,540 a year
Be available for after hour's escalations/engagement by employees, customers or management (On Call rotation duties).
Assist in planning and implementing new procedures promptly, allowing employees the ability to carry out their responsibilities
3-5 years of related experience
Knowledge of PC applications (Microsoft Office, Internet Explorer, Microsoft Outlook, SAP).
Associate degree in a related field or equivalent work experience plus 5+ years of relevant experience
Previous lead or supervisory experience preferred
Customer Care Specialist I
By Lumen At , Remote $29,970 - $66,840 a year
Strong computer skills with MS Office experience and the ability to navigate multiple systems at once
Face to approximately 1300 customers a day-focusing on delivering an exceptional Customer Experience.
Performance managed to adnce, CSAT, Quality, and Retention.
1+ years of contact center experience
Answer inbound calls, chats, and emails from Enterprise customers.
Responsible for providing service level of 80% to the customers
Customer Care Office Specialist I
By City of Mesa, AZ At , Mesa, Az $38,504 - $54,360 a year

Description/Duties Customer Care Office Specialist I is responsible for dealing directly with the public, in person, in order to process service requests; receive, tabulate, and balance ...

Customer Care Manager Jobs
By M/I Homes, Inc. At Naperville, IL, United States
Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site.
Contacts and schedules appropriate subcontractors to perform work as required.
Directs and supervises subcontractors to improve efficiency and workflow.
Maintains service vehicle inventories including appropriate materials and equipment.
Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
Manager, Customer Care Jobs
By Avid At California, United States
Provides Technical Account Management functions for key customers within region as needed.
Knowledge of IT Technologies and Networking is a benefit.
Manages the team towards exceeding the Avid Customer Success Performance Metrics
Extensive Technical Support experience, preferably in the B2B segment.
Ability to learn new lingo and technologies applicable to customer’s and industry’s technologies is a requirement.
Bachelor’s degree in relevant field or comparable professional experience.
Customer Care Manager Jobs
By Sunlighten At Overland Park, KS, United States
2-year process management experience in customer service field
Focuses on helping team members improve their skills and knowledge through day-to-day coaching.
Excellent problem solving and analytic skills
Leadership skills- especially in a team environment
Encourages team members to look for opportunities for process simplification and improvements
Directs the departmental improvement team in the creation and monitoring of key process improvement measurements and their graphic display.
Construction Customer Care Manager
By Toll Brothers At , Reston, 20190, Va
Customer experience management and improvement
3 - 5 years of prior management experience
Recruit, train, develop and motivate employees; Performance Management
Ability to plan and prioritize while focusing on detail orientation and effective time management
Manage continuous construction quality improvement through reporting, investigating and problem solving
Manage department budget and spending
Manager, Customer Care Jobs
By Litera At , Remote
5+ years of experience in technical support, with at least 2 years in a management role
Knowledge of ITIL and IT service management best practices
Experience with CRM systems and incident management tools
Manage a team of technical support specialists, providing coaching, mentoring, and support as needed.
Manage and prioritize the workload of the technical support team, ensuring that resources are allocated effectively to meet customer needs
Experience with on-premises technology and related support services
Manager, Customer Care Jobs
By CRATE & BARREL At , Naperville, 60540, Il
Excellent data entry, typing and computer skills
Manage all aspects of performance,development and coaching and corrective action of direct reports to encourage professional growth.
Manage departmental expenses against the budgeted plan using reforecast and best practice strategies for maintaining or exceeding service goals.
Excellent problem solving skills and can-do attitude
Excellent knowledge of Contact Center operation, technologies and key performance indicators
Excellent organizational skills, ability to multi-task and navigate through multiple systems in a fast-paced environment
Customer Care Manager Jobs
By Republic Services At , Commerce City, 80022, Co $67,500 - $101,100 a year
Collaborates with the Customer Service Field Liaisons to identify and streamline processes improvement opportunities that enhance customer experience
Bachelor’s degree or equivalent experience.
Waste or service industry experience
Experience with Salesforce and MS Office software applications
Experience receiving and responding to escalated customer service issues.
Establishes and maintains a service culture that puts the customer first
Claims Customer Service Advocate I
By BlueCross BlueShield of South Carolina At Greenville, SC, United States
One year of medical claims experience.
Knowledge of Microsoft Office applications.
Our Comprehensive Benefits Package Includes
A high school diploma or equivalent.
Self-paced learning and instructor led training.
401(k) retirement savings plan with company match.
General Manager, Customer Care
By SelectQuote Insurance Services At United States
Strong organizational and time management skills
Minimum 1 year internal sales or customer care management or 3 years related inside sales or customer care management experience
Extensive knowledge of multiple insurance products
Experience managing a large team of sales, customer care and/or operations professionals
Excellent oral and written communication skills
Minimum 3 to 5 years of sales experience
Customer Care Manager Jobs
By The Vincit Group At Greater Chattanooga, United States
Supervise the daily operations of a customer care department, managing both onsite and remote associates.
Liaise with other internal departments to ensure customer-related requests are fulfilled.
Conduct training with customer care personnel.
Maintain core relationships with internal and external customers.
Prepare and maintain various reports.
Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays.
Manager, Customer Care Jobs
By Dyson At Illinois, United States
5+ years’ experience account sales and account management
Diverse experience supporting sales, operations, trade marketing, category management, and financial analysis required
Manage performance improvement projects as required
Proven negotiation and closing skills, both at the account and product sales levels
Good customer and cross functional interface capabilities
Excellent presentation and influence skills
Customer Care Associate I
By Prime Therapeutics At , Remote
Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
Refers patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility.
Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.

Are you looking for a challenging and rewarding role in customer care? We are looking for an experienced Claims Customer Care Manager to join our team and help us provide exceptional customer service. You will be responsible for managing the customer care team, ensuring customer satisfaction, and resolving customer complaints. If you have a passion for customer service and a drive to exceed expectations, this is the job for you!

Overview:

The Claims Customer Care Manager I is responsible for providing customer service and support to customers who have filed claims with the company. This includes responding to customer inquiries, resolving customer complaints, and providing assistance with claim processing. The Claims Customer Care Manager I is also responsible for ensuring that customer service standards are met and that customer satisfaction is maintained.

Detailed Job Description:

The Claims Customer Care Manager I is responsible for providing customer service and support to customers who have filed claims with the company. This includes responding to customer inquiries, resolving customer complaints, and providing assistance with claim processing. The Claims Customer Care Manager I is also responsible for ensuring that customer service standards are met and that customer satisfaction is maintained. The Claims Customer Care Manager I will also be responsible for monitoring customer feedback and making recommendations for improvement.

What is Claims Customer Care Manager I Job Skills Required?

• Excellent customer service and communication skills
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of claims processing and customer service procedures
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment
• Ability to handle difficult customer situations

What is Claims Customer Care Manager I Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least two years of experience in customer service or claims processing
• Knowledge of relevant computer applications
• Excellent customer service and communication skills

What is Claims Customer Care Manager I Job Knowledge?

• Knowledge of claims processing and customer service procedures
• Knowledge of relevant computer applications
• Knowledge of relevant laws and regulations

What is Claims Customer Care Manager I Job Experience?

• At least two years of experience in customer service or claims processing
• Experience in a customer service or claims processing role

What is Claims Customer Care Manager I Job Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Provide assistance with claim processing
• Monitor customer feedback and make recommendations for improvement
• Ensure customer service standards are met
• Maintain customer satisfaction
• Follow up with customers to ensure their needs are met