? Community Support Knowledge Management Lead Jobs

Define, execute and manage the strategy and roadmap for NEAR Community channels

Constantly find new ways to refine and improve community experience

Familiarity with platforms like Telegram/Discord/Discourse/Reddit and tools that can be used to manage them efficiently

Excellent writing and communication skills in English

Great knowledge of online communities and cool under pressure

OPENNESS: operate transparently and consistently share knowledge to build open communities

Advise tooling teams on selection and implementation of knowledge management solutions

Experience with Knowledge Centered-service (KCS) model - KCS Certification is highly desirable

Develop, implement, manage automated and sustainable content contribution models in partnership with cross-functional SMEs, including a Knowledge Centered-service (KCS) model

Manage content development timelines and process; write and publish reference materials for the employee knowledge center

Expertise in Darwin Information Typing Architecture (DITA) and managing reference materials in a Component Content Management System (CCMS)

A combination of education and experience equivalent to a Bachelor's degree and 5+ years of experience

Advise tooling teams on selection and implementation of knowledge management solutions

Experience with Knowledge Centered-service (KCS) model - KCS Certification is highly desirable

Manage content development timelines and process; write and publish reference materials for the employee knowledge center

A combination of education and experience equivalent to a Bachelor's degree and 5+ years of experience

Experience with Knowledge Centered-service (KCS) model

Continuously improve existing content and information architecture of the employee knowledge center