Communications Dispatcher - Campus Safety

APU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and to one another.
The University Communications Dispatcher serves to provide communication support to the officers that are on shift and the larger APU community, including students, faculty/staff and guests. Must have the ability to receive, prioritize and respond to routine and emergency incoming telephone and voice radio calls as they relate to Campus Safety, emergency personnel, fire and medical assistance. Independently receives, evaluates, prioritizes and disseminates calls from employees, other agencies and the public through voice radio and telephone for technical, routine and emergencies. Operates a wide variety of highly specialized computer equipment and programs such as CAD (Computer Aided Dispatch) and a state of the art camera tracking system.
Required Education

• Associate’s Degree (AA) or equivalent from two year college or technical school or six months to one year related experience and/or training or equivalent combination of education and experience.
• High school diploma.

Required Experience

• Must have intrinsic knowledge on Emergency/Disaster Operations/Response.
• Must possess all necessary technical skills associated with the Dispatch Center operation systems.
• Must possess all necessary skills associated with Dispatch Center, Campus Safety.
• Previous college and/or university campus safety/security/law enforcement experience preferred or equivalent on the job experience.
• Dispatching, camera system, and emergency/disaster operations.
• Must possess a current CA driver’s license.
• Must have knowledge Dispatch Center operations and professional dispatching.
• Must have no criminal record.

Primary Duties/Essential Functions

• Responsible for daily electronic timekeeping as it applies to the scope of this position.
• Maintain compliance with FCC laws and regulations related to both emergency and non-emergency radio communications.
• Maintain a variety of automated records.
• Ensure the proper operation of the radio dispatch center.
• Regular, punctual attendance as required by the supervisor based on department needs.
• Process all radio traffic and assign proper officer response.
• Attend meetings as assigned.
• Performs other duties as deemed necessary via chain of command.
• Operating the visual and alarmed security systems, operations of the dispatch log and components, dispatching in medical emergencies, crime intervention and enhancing communication skills.
• Process and route phone calls, emails and walk-ins to the proper personnel.
• Responds to incoming telephone, voice radio calls, including emergency and non-emergency calls.
• Receive and transmit messages using multiple forms of communication.
• Handle dispatch related clerical duties.
• Keep on-duty supervisor informed of all calls.
• Update the dispatch communication logs and records.
• Processing, filing and data entry of department related forms.
• Assist with various shift and office duties as assigned.
• Build and maintain positive relationships with co-workers, employees and faculty/staff, students, vendors, guests, etc. using principles of exceptional customer service.
• Maintain radio communications with safety officers, keeping accurate records of dispatch and emergency communications activity as required by federal law.
• Answer inquiries and provide information to the APU community as needed.
• Record and concisely communicate descriptions of persons and property.
• Maintain strict confidentiality on all work related matters.

Skills

• Excellent telephone courtesy knowledge and experience.
• Ability to read and write at a level appropriate to the duties of the position.
• Must possess and maintain a clean and valid California Driver’s License.
• Ability to react calmly and effectively in all situations.
• Ability to investigate and analyze information and to draw conclusions.
• Knowledge of laws, regulations, methods, and techniques in area of specialty.
• Skill in the use of personal computers and related software applications.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to work shift assignments as required by the department, which could include working holidays and weekends.
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to resolve customer complaints and concerns.
• Ability to gather data, compile information, and prepare reports.
• Ability to maintain confidentiality.
• Skills in the use of first aid procedures.
• Ability to make judgment calls on sensitive, confidential issues.
• A thorough knowledge of: Business English and arithmetic; general office methods, procedures and practices.
• Strong organizational skills and detailed oriented.
• Strong and exceptional customer service skills and interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to plan, develop, and coordinate multiple projects.

Mental Demands

• Ability to work independently and meet deadlines.
• Ability to work collaboratively with a team, as well as an independent contributor.
• In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
• Self-starter with a positive attitude.
• Ability to exercise good judgment and discretionary skills in determining when to act independently and when to consult management prior to taking action.
• Ability to work under pressure, exuding a mature demeanor while multi-tasking in a deadline oriented environment with accuracy and consistency.

Physical Demands

• Requires repetitive motions and sitting at computer keyboard.
• Hearing and speaking on the telephone.
• Ability to conduct business at other offices on campus.
• Ability to lift, bend, grasp, reach, lift up to 20 lbs. occasionally.

Visual Demands

• Reading, writing notes, and computer monitor.

Environment

• Pleasant office, comfortable temperature.

Technologies

• Proficient in Google Apps., Microsoft Office, Word, and Excel.

Compensation

• Grade 6: $17.72 to $23.03 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity. In addition to compensation, APU offers a competitive benefits package.

Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more about 'what we believe', our 'missions statement', and 'statement of faith'.
You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/
Azusa Pacific University will conduct a background check on all final candidates.
Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.
Required Skills
Required Experience