Public Safety Dispatcher Jobs

Under general supervision, the incumbent receives and processes routine and emergency calls and alarms; dispatches public safety and public works field units as required; provides pre-arrival instructions; enters, retrieves and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel; learns applicable policies, procedures and work methods associated with assigned duties; performs other related duties as required. The Public Safety Dispatcher is the entry-level position that allows the incumbent to develop journey level knowledge and abilities. Initially, under immediate supervision incumbents learn and perform a variety of technical law enforcement office support duties related to communications, record keeping and public contact. (include but are not limited to the following) • Receives and processes routine and emergency calls and alarms; dispatches public safety and public works field units as required; provides pre-arrival instructions; enters, retrieves and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel. • Learns and develops an understanding of applicable policies, procedures, and work methods associated with assigned duties. • Receives and enters calls for service in CAD; dispatches and monitors the status of field units; interprets level of service needed through information obtained from field officers or citizens; retrieves information for officers from CLETS, including information on outstanding warrants; coordinates multi-agency responses when necessary; transfers calls to appropriate agencies if warranted. • Informs the Watch Commander of calls in progress; maintains records of all pending and dispatched calls for service; receives information and calls for service from other law enforcement agencies; provides information to other agencies by telephone and teletype. • Monitors station security after hours; monitors the City's alarm system and determines the appropriate response; assists in the care of juveniles; provides matron services when required. • Responds to questions and concerns from the general public, department staff and other agencies; takes and records telephone and counter reports; provides information as appropriate and resolves service issues and complaints. • Establishes positive working relationships with representatives of community organizations, state/ local agencies and associations, City management and staff, and the public. (The following are minimal qualifications necessary for entry into the classification.)

Education and/or Experience: • *To qualify as a Lateral Public Safety Dispatcher you must be currently employed as a Dispatcher with a law enforcement agency.** Any combination of education and experience that has provided the knowledge, skills and abilities necessary for a Public Safety Dispatcher. A typical way of obtaining the required qualifications is to possess two years of work experience involving public contact and record keeping, and a high school diploma or equivalent License/Certificate: Possession of, or ability to obtain a valid Class C California driver's license. Must obtain a Dispatch Certificate from P.O.S.T. within one year of appointment. Ability to type at least 45 words per minute is highly desirable.