Police Dispatcher Ii Jobs

Description
The Anaheim Police Department is seeking highly motivated and experienced public safety dispatchers for the position of Police Dispatcher II. Under moderate supervision, operates computer aided dispatch communication system equipment to dispatch police personnel in response to service requests and organizes and coordinates the activities of field units. This position receives, screens, and responds to incoming emergency and non-emergency calls and performs a variety of clerical, record keeping duties related to communication activities.
Qualified applicants must possess a minimum of two years of public safety dispatching experience. Applicants must demonstrate the ability to type 50 net words per minute (WPM). Possession of a valid California Commission on Peace Officer Standards and Training (POST) Public Safety Dispatcher Certificate is required.
Must be available to work any assigned shifts, including weekends and holidays. Essential Functions
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Analyze requests for police services, determine priority ranking of each request and the kind and level of service to be dispatched in initial response, and determine available units to dispatch.
Dispatch police units, translating service requests into radio codes and relaying to police personnel in the field via radio and computer data terminals.
Listen to each radio transmission from police personnel in the field, acknowledge and comply with request for action or information.
Maintain awareness of position of each police unit and activities in which personnel are engaged, checking periodically with personnel to verify position and activity, supplying back-up personnel and taking other appropriate steps to provide for the safety of field personnel.
Organize and coordinate activities of field units.
Maintain detailed records of each service request, each action taken and the time each action was taken.
Receive service requests by telephone on 9-1-1 emergency and business lines; obtain information on the nature of the request/emergency, the location, telephone number of caller and name of caller and other pertinent information, remaining on the line with victims in emergency, as appropriate, creating a record of the information, classifying service requests and determining beat area.
Place telephone calls to other police jurisdictions, City departments, City emergency crews, vehicle tow companies, ambulance services, coroner, relatives of victims, telephone and utility companies, taxi companies and others to relay information or request services, maintaining detailed records of the time and nature of each call.
Read maps, memorize streets and major hundred block dividers; reasonably apply this knowledge to field unit beat assignments; coordinate and determine sectors.
Operate computer aided dispatch system equipment, enhanced 9-1-1 telephone systems, Telecommunications Device for the Deaf (TDD) and other office equipment; operate teletype and computer terminal to check for registered owner of vehicles and other information.
Refer to maps and reference materials to secure information needed by personnel in the field and for the dispatch function.
Monitor radio channels for service requests from other jurisdictions and emergency radio traffic.
Broadcast suspect information by radio, determining proper locations to post officers to contain an area and set up perimeter.
Provide on-the-job training to newly hired Police Dispatchers.
Assign meal break periods to field personnel.
May be required to testify in court.
Attend communications and patrol briefings and read daily logs.
Monitor security cameras; responsible for building security; screen all in-coming personnel and guests at the station and parking lot.
As required, perform the duties of a Police Communications Operator.
Qualifications
Perform related duties and responsibilities as required.
Experience: Journey-level experience (minimum two years of experience) operating communications equipment or equivalent public contact work, preferably involving emergency situations or police related services.
Knowledge of: English usage and spelling; record keeping methods; principles of human relations; and appropriate safety precautions and procedures.
Ability to: Act quickly in an emergency and adopt an effective course of action; work under stress, dealing with emergency situations; speak clearly and concisely; listen to and record information clearly and accurately; remember numerous details; read, understand and apply moderately difficult materials; receive confident information and maintain confidentiality; understand and carry out oral and written instructions; type a minimum of 50 words per minute without errors; establish and maintain effective relationships with those contacted in the course of work.
NOTE: Must be available to work assigned shifts, including weekends and holidays.
Employees of the Anaheim Police Department must be permanent and fulltime residents of the State of California and live within a one hundred (100) mile radius of the City of Anaheim. Supplemental Information
IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS
Applications will be accepted until Monday, August 21, 2023 at 5:00 PM.Applicants are encouraged to apply early. Applications will not be accepted after this deadline.
A copy of your valid California Commission on Peace Officer Standards and Training (POST) Public Safety Dispatcher Certificate must be attached to your online application.
The following background documents are required and must be completed and brought to the oral interview.

• Personal History Statement (PHS)
• Background Investigation Questionnaire (BIQ) - copy link address and paste into your browser
• Required Documents

Please provide as many of the required documents along with your PHS and BIQ. Items such as transcripts, credit report or other missing documents can be provided upon your receiving them.
Anaheim Police Department Blueprint - knowledge of the Anaheim Police Department Blueprint is required of all Police Department employees.
The selection process includes, but is not limited to, a written exam, skills exam (i.e. typing, proofreading, etc.), oral interview, background investigation, polygraph examination, psychological evaluation, a medical examination, which includes drug/alcohol screening, and an interview with the Chief of Police.
The interview with the background investigator and completion of the background investigation will include, but is not limited to, verification and evaluation of any present and/or past use of drugs, driving and employment history.
Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time, want to screen yourself and withdraw prior to starting the recruitment process.

• Any driver's license suspension within five years of date of application.
• Any illegal use, sales, or possession of a drug classified as an opiate (heroin, opium, etc.) or PCP.
• A pattern or history of irresponsibility as evidenced by debt collections, civil judgments, failure to pay, late payments, etc.
• Conviction of a hit-and run offense.
• Any conviction as an adult, of a theft or larceny crime.
• Any use of cocaine, methamphetamine, hallucinogens (GHB,MDMA/ecstasy,ketamine, etc.) within five years of date of application.
• Conviction of a felony crime.
• Any illegal use of anabolic steroids within three years of date of application.
• Conviction of any misdemeanor crime within five years of application.
• Two or more at-fault traffic collisions within three years of the date of application.
• Any conviction as an adult, of any misdemeanor crime involving domestic violence, sexual-related offenses or crimes against children.

The following may result in disqualification

• Prior nitrous oxide use.
• Illegal use of a hypodermic needle/ syringe.
• More than one moving violation in the past 12 months, and/or three or more moving citations within the past three years, and/or five or more moving citations within the past five years of date of application.
• Prior marijuana use.
• Use of cocaine, methamphetamine, hallucinogens (GHB,MDMA/ecstasy,ketamine, etc.) previous to five years of application.
• A bankruptcy within the past three years of date of application.
• Illegal use of anabolic steroids previous to three years of application.

Candidates must be specific and complete in describing their qualifications for this position. Stating "See Resume" is not an acceptable substitute for a completed application. Failure to state all pertinent information may lead to elimination from consideration.
The City of Anaheim uses E-Verify and new employees must provide documentation to establish both work authorization and identity.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process.
Equal Opportunity Employer