Police Dispatcher Jobs

The Pasadena Police Department is looking for energetic, highly detailed, and effective communicators to join our team of professionals in handlingand dispatching9-1-1 emergency calls for the City of Pasadena. Theideal candidate shouldbe committed, conscientious, and motivated to help people and provide excellent customer service to both external and internal customers. Police Dispatchers currently work a 3/12 work schedule that includes nights, weekends and holidays. This is an excellent and rewarding career opportunity to join a World Classlaw enforcement agency.
Come join our team!
About TheCommunications Team
Our communications team is committed to providing timely and professional service to every call for help for the safety and security of the public. We are motivated, dedicated, and trained professionals who provide the vital link between citizens and public safety personnel. We embrace and infuse the values of pride, professionalism, and integrity into all aspects of our operations. We work in a newly remodeled Communications Center with views of the mountain and ergonomic work stations. We work behind the scenes on the Tournament of Roses Parade and on many Rose Bowl events. We offer work schedules that provide around the clock coverage.
Click here to learn more about us and to view an informational video on the communications team.
Must type 45 net words per minute with 95% accuracy. Please note that qualified applicants will be invited to take an online typing test administered by thecity. Applicants that do not receive a passing score on the online typing test will not be considered for further consideration. Please do not attach a typing certificate to your application.
Current City of Pasadena employees who hold a position that requires the same or more words per minute are not required to take the online typing test. Employees are responsible for verifying the typing requirement for their current classification.
Essential Functions
The major responsibilities of this position are listed below. For further information, please review the job description.

• Responds to field unit requests via radio ortelephone for information, tow truck, paramedic/fire department, animal control and notification of hospitals or other law enforcement agencies.
• Keeps appropriate supervisory personnel informed of the situation and dispatches additional personnel and equipment as directed.
• Enters, maintains, retrieves, and interprets data in police department computer systems(e.g., Computer Aided Dispatch and Records Management System).
• Operates radio, automated telephone and computer-aided dispatch (CAD) systems to receive and transmit non-emergency and emergency 9-1-1 calls from the public.
• Dispatches police personnel and equipment to incidents according to established procedures.
• Performs inquires via CLETS, DOJ,National Crime Information Center, FBI, StolenVehicle Systems.
• Notifies other jurisdictions when necessary.
• Monitors radio frequencies for mutual aid.
• Evaluates, prioritizes and sequences incoming information and determines number and type of units to send to an incident; determines nature and priority of calls and/or transfers calls to the appropriate agency.
• Monitors the status of police units and their locations.
• Testifies in court as necessary.
• Maintains radio contact with police units on assignments; notifies other departments of needed support services.
• Notifies other agencies and departments by telephone or radio in order to coordinateactivities.
• May perform emergency call out dispatch duties for several municipal entities, such as Public Works, Code Enforcement, etc.
• Trains new Police Dispatchers and provide daily and weekly input on progress and performance to supervisors as needed.
• Receives, enters and relays situational information such as suspect descriptions,location updates and other responders in the area to field units.

Qualification Guidelines
COMPETENCIES
The following list represents the core competencies needed for success in this position.

• Oral Communication- engages effectively in dialogue.
• Attention to Detail- focuses on the details of work content, work steps, and final work products.
• Informing-proactively obtains and shares information.
• Writing- communicates effectively in writing.
• Using Technology- works with electronic hardware including radio systems and software applications.
• Critical Thinking- analytically and logically evaluates information, propositions, and claims.
• Decision Making-chooses optimal courses of action in a timely manner.
• Teamwork- collaborates with others to achieve shared goals.
• Self-Management- shows personal organization, self-discipline, and dependability.
• Handling Stress- maintains emotional stability and self-control under pressure, challenge, or adversity.

Education And Experience

• Radio operation, computer assisted dispatching and teletype experience is preferred.
• Graduation from high school or GED equivalent, and at least one year of responsible experience in interacting with the public and performing general clerical duties.

SELECTION PROCESS
The selection process may consist of a training and experience evaluation, written test, interview panel, and department-level interviews.
VACANCIES
There are currently several vacancies in the Police Department which may be filled as a result of this selection process.
The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.
Candidates selected for this position are subject to an 18 month probationary work period. Bargaining Unit: LIUNA Special Requirements
Successful completion of the state-mandated CLETS training program as required by the California State Department of Justice within six months of date of employment and ongoing maintenance of CLETS certification.
A California POST Basic Public Safety Dispatcher Certificate must be obtained within the first year of employment and maintained as a condition of continued employment.
Must type 45 net words per minute with 95% accuracy.Please note that qualified applicants will be invited to take an online typing test administered by the City.Applicants that do not receive a passing score on the online typing test will not be considered for further consideration. Please do not attach a typing certificate to your application. Current City of Pasadena employees who hold a position that requires the same or more words per minute are not required to take the online typing test. Employees are responsible for verifying the typing requirement for their current classification.
Successful completion of a comprehensive background investigation is required which may include a review of employment history, criminal conviction record, credit history, use of intoxicants and/or other controlled substances, and psychological evaluation.
A Police Dispatchermust be available to work a flexible schedule, including weekends, holidays, day, swing or graveyard shifts. Our hours are 0530-1800 hours and 1730-0600.