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Police Communications Dispatcher Jobs
Company | Santa Ana Police Department |
Address | Santa Ana, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Law Enforcement |
Expires | 2023-07-18 |
Posted at | 10 months ago |
Description
Summary Of Benefits
(under POA)
NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana.
PandoLogic. Keywords: Public Safety Dispatcher, Location: Santa Ana, CA - 92702 , PL: 569300541
- Coordinates with local, state and federal agencies for related information; performs entries into the California Law Enforcement Telecommunications System
- Performs other functions as assigned
- Maintains contact with all units on assignment to determine status and location
- Evaluates information to determine location of the emergency and the appropriate personnel and equipment needed
- Inputs data into calls for service for police response
- May coordinate with state, county and other local agencies to provide information and coordinate call responses
- Dispatches emergency units on the computer aided dispatch
- Receives 911 emergency calls and major emergency disaster calls from the public for police or other emergency services
- Provides assistance and explains response procedures
- Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office
- Tests communications equipment and reports malfunctions
- Oral Interview Examination: (Weighted 50%) candidates will meet with Police Communications staff, who will evaluate each their training, experience, education, and personal qualifications for the position. NOTE: Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule departmental selection interviews with the Police Communications Manager.
- Proof of Typing Ability (Performance Exam): (Qualifying) candidates are required to submit a typing certificate demonstrating a minimum net typing speed ability of at least 35 words per minute. Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months. The test used to issue the typing certificate must be at least 5 minutes in length. Certificates from online self-proctored examinations will not be accepted. Candidates must submit typing certificates at the time of filing the online application. Proof of the typing certificate will be required prior to being invited to the other selection process components.
- ECOMM National Examination (Weighted 50%): includes multiple-choice video simulations and computer administered tests in which candidates must listen, multitask, analyze dynamic information, illustrate good judgment in controlling callers, determine the accurate response to callers, and perform accurate data entry. The examination is administered by the National Testing Network (www.nationaltestingnetwork.com). DO NOT TAKE THE FRONTLINE EXAM UNTIL YOU RECEIVE E-MAIL COMMUNICATION FROM STAFF STATING YOU MEET THE MINIMUM QUALIFICATIONS.
Summary Of Benefits
(under POA)
NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana.
PandoLogic. Keywords: Public Safety Dispatcher, Location: Santa Ana, CA - 92702 , PL: 569300541
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