Commercial Charging Relationship Manager, Charging

Tesla sets the bar for what a trustworthy & resilient charging network can be. The Commercial Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network.

The Role

The Charging Relationship Manager works on the North America Commercial Charging Operations team in headquarters. This role will be responsible for implementing and developing scalable solutions to maintain and enrich relationships with Charging site hosts. The Relationship Manager will be responsible for communication campaigns, standardization, data management and systems improvements to drive communication and operational excellence for the over 2,000 Charging sites hosts in North America. The responsibilities of this position may change over time and this role requires flexibility and the ability to adapt to the evolving needs of the programs, projects and the organization.

• Own or assist with surprise & delight events
• Responsible for routine site host outreach and ad hoc campaigns
• The individual will work closely with a wide range of internal stakeholders including our Business Development team, regional Deployment teams, Tools & Analytics, UI, Content and close collaboration with global stakeholders
• Assess for and close data gaps for critical contacts and communication history
• Manage and develop standards for communication for the Operations team to implement
• Take part in strategic planning to create scalable, robust processes which support the charging team’s business goal
• Evaluate and improve communication lifecycle between Charging Operations and site hosts, inclusive of single and multi-site relationships
• Drive systems improvements with internal CRM and project management systems

• Ability to anticipate challenges and solve before they become costly to correct
• Previous experience in a customer facing role
• Proficient with Microsoft Outlook, Excel, PowerPoint, Word, PowerAutomate, SQL, Python
• Ability to manage multiple projects with an eye for efficiency and priority
• Bachelor's degree in a relevant field of study preferred
• Aptitude for system optimization for scalable solutions
• Experience coordinating in fast-paced environments and teams
• Superb communication skills
• Highly energetic personality, with a flexible attitude towards critical tasks