Product Engineer, Charging Jobs

This person will work with a cross-functional team of engineers to define and track product KPIs, troubleshoot and diagnose device issues, deploy necessary corrective actions ranging from firmware changes, hardware design changes, manufacturing process or installation process changes, etc. to prevent issues from re-occurring.

• Define data signatures that uniquely identify the failure and lead integration of this knowledge into algorithms to automatically identify similar other failures in the field.
• Develop and run data queries on fleet logs to help root cause analysis efforts.
• Work with the engineering and manufacturing teams to drive design and manufacturing changes to improve product quality in both existing and future products.
• Provide support on escalated customer cases in order to minimize system downtime, through day-to-day coverage of internationally distributed service cases.

• Strong data analysis skills, with experience using Python.
• An excellent attention to detail and an ability to produce clear and concise written documents and diagrams.
• An ability to prioritize and execute many tasks in parallel.
• Previous technical work experience with electric vehicle charging hardware and protocols / standards.
• Strong engineering fundamentals and intuition, applied to firmware/software-enabled mechatronic systems.
• Excellent oral, written communication and collaborative skills.
• BS or MS in an engineering discipline (Electrical, Mechanical, Computer Science, etc.)

Work travel is expected to be <10% in this job. This could include traveling to customer sites, our manufacturing facilities, etc.