College Recruiter I - Fiu Online

Assists and supports the FIU Online Recruiting and Lead Nurturing Team by providing quality and efficient customer service educating prospective student leads on FIU Online fully online programs. Additionally, the position is responsible for assisting the manager with development, analysis, and implementation of daily duties within the contact center.

• Collaborates with the supervisor on methods to improve area operations, efficiency and service to both staff and prospective students.
• Works with the Recruiting and Lead Nurturing Team and managers to analyze all data with the goal of meeting metrics and increasing lead to application conversions.
• Works in close collaboration with other university-wide College Recruiters to manage prospective student lead-to-enrollment conversion and enrollment goals.
• Responds to prospective student's inquiries regarding program information, enrollment, registration and escalates when needed.
• Participates in recruiting events and promotional activities such as call-a-thons, info sessions, virtual open houses, etc.
• Collaborates with the Enrollment and Recruitment Manager to effectively lead and guide the team in routine core functions of student recruitment, including enhancing recruitment outreach, documenting student contacts, and setting future appointments.
• Supports the recruiting and lead nurturing process by communicating with prospective students through a variety of communication channels in order to cultivate and enhance enrollment interest from the point of initial inquiry, submission of application through to enrollment (depending on assignment).

Bachelor's degree and 1 year of relevant experience or a Master's Degree.

Ability to work late evenings based on weekly rotation schedule (Monday - Friday 1pm - 9pm).

• Ability to work effectively with diverse team members.
• Proficient in Microsoft Office Suite.
• Experience using a Customer Relationship Management (CRM) system (i.e. Salesforce).
• Strong organizational, analytical, problem-solving, and time-management skills.
• Experience with coaching and/or advising students.
• Experience working with students in an educational setting.
• Knowledge of FERPA federal law
• Experience in a sales environment.
• Strong interpersonal and verbal communication skills.

Administrative

$35,750 - $40,000

• Begin time: 9:00 AM
• End time: 5:30 PM

Expanded Criminal Background Check

• Ability to work flexible hours as needed.
• Shift may vary according to departmental needs.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

• This posting will close at 12:00 am of the close date.