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Updox - Customer Support Analyst L2, (Remote, Us)
Company | EverCommerce |
Address | Orlando, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-27 |
Posted at | 10 months ago |
L2 Customer Support Analyst, Updox/Charge Capture by MDTech – REMOTE (USA)
- Working closely with our Development Support, Customer Success and Onboarding Teams
- Providing both proactive and highly responsive communications
- The ability to work a flexible schedule, which may include weekday/weekend evening call shifts
- Triaging and resolving support requests via phone, email, and remote web access
- Serve as an immediate handoff from L1 Support, for both internal and external customers escalations
- Working with health care professionals (doctors, pharmacists, nurses, office staff, medical records and information technology staff) to advise and assist in the adoption of Updox - Charge Capture solutions
- Ability to seamlessly transition between a variety of tasks in a dynamic environment
- You always think ahead and anticipate the needs of our clients and our team, and you are energized by a fast-paced collaborative environment
- Experience in health care provider practice management or Electronic Medical Records software including knowledge of provider, biller, and administrative workflows is preferred
- Willingness to document workflows via Standard Operating Procedures
- You are a great communicator, and it shows through how you present yourself and in every aspect of your communication whether a conversation, an email, or a note on a sticky pad
- 5+ years of experience in a customer-facing role troubleshooting desktop or browser-based application software in Windows, Mac OS, and mobile environments
- SQL familiarity and experience
- Experience using customer service policies and procedures, as well as customer service technologies such as case management software (Zendesk) and telephony systems (Teams) is preferred
- Continued investment in your professional development through Udemy
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Employee Stock Purchase Program
- Robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Student Loan Repayment Program
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