Clinic Administrative Assistant Jobs

Big Stone Therapies is currently seeking a part-time Therapy Services Representative to join our therapy team at our clinic in Morris, MN.

Our Therapy clinic is located at 100 Court Dr. in Morris, MN. This is a fixed term casual position, 16-hours per week: M, T, Th, F; 2:30p - 5:30p; W: 1:30p-5:30p .

Job Duties:

Scheduling

• Monitor patient schedule to maximize productivity.
• Resolve scheduling conflicts as they occur.
• Perform patient appointment reminder.
• Assess staffing needs for high and low census times.
• Communicate with therapists about schedules, patients, and any changes
• Provide instructions to patients to ensure they are prepared for appointments.
• Schedule, reschedule, and cancel patient appointments as required.
• Schedule new referrals. Gather and verify demographic and insurance information.
• Schedule all other non-patient care time. (Meetings, care conferences, PTO, etc.)

Customer Service

• Maintain the appearance of the waiting room.
• Courteously receive and respond to incoming telephone calls and emails.
• Maintain confidentiality and security of Protected Health Information.
• Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.

Other

• Distribute mail
• Orders supplies and maintain stock levels as required.
• Scan, fax, and print documents.
• Attend meetings as required.
• Maintain patient charts.
• Other clinic duties as assigned.
• Clean/sanitize clinic areas as required.
• Opening and closing duties.

Qualifications:

Education

• Require high school graduate or equivalent.
• Prefer two-year degree in a related field.
• Prefer previous experience in a medical office setting or other customer service-related field.

Skills

• Excellent phone etiquette and in-person customer service abilities.
• Able to adapt and thrive in a changing and fast paced environment.
• Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner.
• Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.

Applications will be accepted through Friday, May 26, 2023 or until position is filled.

You will receive a confirmation email once your application has been submitted.
If you do not receive this, please contact us at [email protected]
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