Client Solutions Specialist Jobs

Inclusively is partnering with a technology solutions company to hire a Client Solutions Specialist. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that connects candidates with disabilities including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), neurodivergence (e.g. autism, ADHD) and other disabilities under the ADA. Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

Position Overview:

Do you love tech 💻, but have a passion for people too 🥰? As a Client Solutions Specialist you'll contribute to helping our clients sell more tickets, streamline operations, drive in revenue, and improve the guest experience. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.

As a member of our Client Operations team, you’ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities 🔍, you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players 🤝, and love helping others.

An ideal candidate will have previous experience supporting guest-facing software solutions. You should love to work with people and technology equally. You are a strong communicator, both verbal and written, with demonstrated project and time management abilities. You are passionate about your work and committed to getting the job done, even if it means working extended hours, on the weekend and holidays as needed.

Location: United States; then, you choose what works for you! This role can be performed 100% remotely anywhere in the US, at one of our office locations in the US, or a hybrid version of in-office and remote.

Reports To: Client Solutions Manager

Travel ✈️ Requirement: Less than 10%

What you'll be working on:

• Perform regression testing on new software releases.
• Assisting with or leading special projects as needed.
• Suggest content strategies and design layouts aligned with short-term and long-term client ticketing initiatives.
• Configuration, modification, and testing of ticketing products via our Content Management System, data imports, eCommerce platform and point-of-sale applications.
• Troubleshoot and diagnose complex technical client service issues and implement solutions with the use of internal systems and SQL.
• Manage a queue of requests submitted through our client support portal (JIRA). Provide updates on daily progress to clients and client solutions team members with detailed and precise written communication.
• Support ongoing system and process documentation needs, which includes writing functionality and training documentation and leading client and internal training sessions.
• Collaborate with our Engineering, Product, QA, Project Management and Implementation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback to our internal partners and translating their business needs into client solutions.

What you bring to the role:

• Outstanding general computer skills including the Microsoft suite of products and Outlook are required.
• Comfortable using JSON and HTML.
• Familiarity with JIRA and Confluence or other service desk systems.
• Bachelor’s Degree in Business, Technology, Software or related experience in ticketing or guest-facing service industry preferred.
• Ability to learn quickly, grasp complex concepts, and use an acute attention to detail while problem solving. You possess superb critical thinking and are solutions oriented.
• Strong verbal and written communication skills with the ability to communicate effectively to a variety of audiences.
• Experience supporting technical applications and have knowledge of/proficiency in database structures in SQL.

Perks & Benefits:

• 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;
• Four different medical insurance plans to choose from, including an employer-contributed HSA;
• Employer-paid short & long-term disability and life insurance;
• 4-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement;
• Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
• Competitive compensation package including discretionary annual bonus opportunity.
• Unlimited access to Udemy for Business for continued learning and career development;
• Matching 401K;
• A flexible work schedule around our core business hours.
• 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter);

$21.63 - $28.85 an hour

Salary offered is based upon experience.