Client Solutions Manager Jobs

Description
ButterflyMX is a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Our solutions are relied upon by more than 6,500 multifamily, commercial, student housing, and gated communities around the world including those developed, owned, and managed by the most trusted names in real estate.
Fantastic people are the key to our success. As a distributed, mostly remote workforce, we’re looking for more smart, passionate, collaborative, and down-to-earth individuals to join our growing team. Our culture is transparent and flexible; our benefits range from a 401(k) match to quarterly stipends for self-care; and while we work incredibly hard to improve the experience of everyone who lives, works, and visits our communities, we always have time for a good laugh.
Responsibilities
Attention to detail is a must, no exceptions, as well as consistent follow-through and a commitment to providing exemplary support for both internal and external parties. This position is for a tech-savvy individual who can pivot to various roles and responsibilities within the company as needed while helping shape the culture of a large and growing team.

• Keep the Sr. Manager of Client Solutions apprised of all project/cross-departmental process developments and needs
• Collaborate effectively across all teams as well as creating an atmosphere of trust and open communication
• When needed, act as a point of escalation for Client Success team members that are assigned to assist on projects
• Assist in crafting best practices to ensure that the CSM team is set up for success and provide ongoing training and development
• Determine new ways to promote Client Solutions team growth and collaboration and work with Sr. Manager of Client Solutions to implement
• Maintain a working knowledge of all hardware and software utilized at ButterflyMX
• Leading training sessions for Property Admins during the transition period for newly implemented products/integrations
• Assist with all other projects as assigned by the Senior Manager of Client Solutions
• Work closely with the Sr. Manager of Client Solutions to ensure that the Client Success Team has all of the necessary resources to delight our clients
• Manage the day-to-day/post-implementation needs for Client Solutions projects
• Assist in maintaining the CSM playbook through Confluence
• Assist in defining, tracking, and implementing goals, programs, and strategies that scale.

Requirements

• Operations experience
• Associate’s degree required
• Strong communication (both written and verbal), organization and presentation skills
• Highly motivated self-starter who works effectively in a team-based environment as well as independently
• Experience with process documentation
• You value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through for both internal and external stakeholders.
• Quick learner with an intuitive mindset and excellent problem-solving skills with analytical capabilities needed to understand client needs and develop relevant account strategies
• Desire and flexibility to learn and grow in a fast pace and growing environment
• 3+ years in a Customer facing role
• Previous product experience is a bonus, but not required.
• Analytical capabilities needed to understand client needs and develop relevant account strategies
• Strong interpersonal skills with experience building strong internal and external relationships

Benefits

• Access to optional benefits, including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
• Dental and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• Quarterly self-care stipends
• Employee Assistance Program
• Paid Family Leave
• 401(k) plan with a match
• 13 paid holidays and 25 days of PTO
• Comprehensive Medical (ButterflyMX covers 90% of the cost) starting day 1
• HealthAdvocacy Program
• Collaborative, dynamic work environment filled with kind, intelligent people who are working hard on an industry-defining product

EEO STATEMENT
ButterflyMX is an equal-opportunity employer, and we value diversity at our company. We strive to create an accessible and inclusive experience for all candidates and employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. Please let our recruiting team know if you need reasonable accommodation during the application or the recruiting process.