Client Solutions Planner, New York

Responsibilities
Company Overview:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.
Why Join Us:
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Role:
The Client Solutions Planner (CSP) is responsible for tactical implementation of client accounts including the integration and planning work with cross functional teams. This member of the team will work with all departments in the org including Creator Monetization, Brand Strategy, Ad Ops, Sales Ops, Brand Partner Managers, Client Solutions Managers and Product. The Client Solutions Planner will be involved in Pre and Post sales and will develop comprehensive multi-media plans leveraging our first in class ad product suite. The ideal candidate will utilize educational knowledge and industry knowledge to help us build a strong business with Client Services at the forefront of all we do.
About the Team:
The enterprise ad sales team works with some of the largest organizations across all categories. They are responsible for enabling advertising on the platform and connecting users with brands.
Responsibilities:

• Verify accuracy of Internal IO and client insertion order
• Develop plans for key clients with KPI deliverables in mind
• Work with internal teams to guide inventory allocation
• Support in media and creative strategy, planning, and implementation of campaigns to deliver against Client Goals
• Assist in pre-sale pipeline management, reporting, and opportunity accuracy in CRM system
• Support and work with the Brand Partnerships (Sales) Team on pre-sale research and pitch
• Work with Creator team to manage influencers for custom campaigns
• Enter IO into Order Management System and track the progress from beginning to completion
• Keep sales apprised of all key issues, updated and relevant data throughout campaign process
• Manage and grow post-sale client relationships with advertisers of all sizes
• Work with the Finance and Sales Ops team on any new client approvals
• Support Client Solutions team in post-sales execution and reporting needs for clients

Qualifications
Qualifications:

• Must be willing to work in New York, NY
• 1+ years of experience in account management / client services roles in digital marketing or ad tech – experience with auction-based ad networks

Preferred Qualifications:

• Ability to analyze data and identify insights to assess campaign performance
• Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
• Proactive attitude with excellent project management, organizational, and analytical skills
• Have the ability to collaborate, work cross-functionally and communicate effectively across multiple business functions and geographies
• Demonstrated experience presenting ideas
• Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships, etc)
• Experience with Excel, experience with analyzing datasets and delivering insights
• Experience diagnosing and solving technical problems with product and engineering teams is a big plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].
Job Information
The hourly rate range for this position in the selected city is $26- $37.
​
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
​
At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
​
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
​
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
​
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.