Client Services Specialist Jobs

Pay Rate: $24.38/hr

hybrid working model - 3 days in office per week

will support west coast hours, so PST is preferred

Responsible for proactively maintaining the customer relationship and revenue by managing the customer’s business needs, as well as focusing on retaining and growing the overall customer relationship in order to meet company goals and objectives. Work closely with the Account Team and Sales Management to seamlessly service the customers.

The CSM organization’s charter is client satisfaction, preservation of revenue and sales enablement

Essential Job Functions

• Onboard customers to the Fiber Business Portal
• Attend Quarterly Business Reviews as well as participate in pre and post sales customer meetings messaging the Support Structure.
• Responsible for revenue protection and churn on all assigned accounts
• Drive renewal negotiations
• Provide and review service inventories, scorecards, customized reports and performance metrics via business review meetings with customer
• Process and actively follow orders through internal processing to ensure timely and accurate completion in order to meet customer expectations
• Actively work with the sales team and customer to determine needs for near term additional services and the account’s long term network planning activities
• Review, evaluate, prepare, and deliver RFP/RFQ responses for existing monthly recurring revenue
• Manage account billing, inventory, trouble tickets, SLA and credit inquiries with internal groups and work with customer on any service related issues
• Act as the primary post installation contact as well as the liaison between customer and Fiber internal partners to ensure strong service and response to customer needs
• Develop and maintain customer and account team relationships

Education/Certifications

• Bachelor’s Degree or equivalent experience in Business, Sales, or related field preferred
• High School or GED required

Experience/Minimum Requirements

• 5 years of outside sales and or customer facing management experience
• Telecom experience preferred
• Proven project management experience
• CRM and Microsoft Office experience

Other Skills/Abilities

• Ability to prioritize multiple assignments and meet all deadlines
• Proven ability to work well with external and internal customers
• Ability to foster teamwork and partner across functions to deliver seamless service to customer
• Excellent presentation skills
• Strong commitment to deliver exceptional customer service
• Strong analytical/quantitative skills
• Excellent negotiation skills with proven ability to close business
• Strong organizational, administrative, and time management skills