Client Partner Jobs

About the Role:

As a Client Partner at 10Pearls, you’ll have the opportunity to take an active role in supporting a portfolio of clients while looking for new business to join 10Pearls. Working closely with the Executive Team, you’ll also act as the escalation point for business-critical matters and support when needed.

This is a fully remote position.

The Day to Day:

• Build and grow strong client relationships through regular communication, and firm alignment and expert expectation management to increase the partnership between 10Pearls, client, delivery teams, and executive stakeholders.
• Leads the pursuit and capture of client renewals.
• Work with clients to identify new needs and obtain qualified job requirements. Negotiate with clients to establish appropriate bill rates, contract terms, and fees.
• Identify client growth areas and strategically plan with the Sales and Executive team to grow existing teams and help identify growth opportunities.
• Understand the client's business priorities, pain points, overall technology landscape, organization, timeline, and priorities for capitalizing their return on investment.
• Consistently prospect, pursue, and close new business. Ability to identify new leads and prospects, generate call lists, and obtain client meetings. Cold and warm calling skills; experience dealing with and managing objections.
• Build customer advocates - develop deep strategic client relationships and build a loyal client base that actively advocates for our company.
• Develop and implement Customer Success Initiatives - leverage prior experiences and an entrepreneurial spirit to help us establish new best practices.

You will bring:

• Determination, persistency, and ability to add new clients. Ability to take “no” for an answer.
• Effectively manage high pressure situations with a high degree of patience, tenacity, and tact, by involving the appropriate resources as necessary.
• Client Account Management and Client Advocacy experience with proven customer/client facing skills.
• A strong team player and servant leader who thrives in a fast paced, dynamic environment, you excel at proactively and positively managing change.
• Results oriented. Ability to plan week, month, and quarter with proven results.
• Ability to exhaust all avenues and present best value and pricing to leads and prospects and convert them to clients.
• Highest commitment to customer service and satisfaction.
• A sense of urgency and a bias for action.
• Ability to communicate effectively and interface with at all levels, including senior management and technical personnel.
• Customer-facing experience in the technology industry with a broad understanding of the markets 10Pearls operates in, with demonstrated practical knowledge of the business drivers that translate into technical requirements.
• Ability to multitask as a detailed oriented, curious, and strong problem solver.
• Strong problem resolution negotiation and closing skills. Excellent planning, time management, communication, decision-making, presentation, organization, and interpersonal skills.

Key Performance Metrics:

• Partner Engagement: Are you generating new business through a combination of your personal network, performing outreach, attending events, and other gathered intelligence.
• Partner Experience: The total partner experience. We will be measuring your overall contributions to 10Pearls, from policies to processes to personnel and profitability.
• Partner Profitability: Meeting and exceeding personal annual sales quota.
• Customer Satisfaction with Partners: Are your customers satisfied with your work? Are you marketing, selling, implementing, configuring, and supporting customers successfully?

About 10Pearls

10Pearls is a growing, energetic, and highly reputed product development company that specializes in mobile apps, enterprise software, gamification, and great user experiences. We are proud to announce that Ernst & Young named Imran Aftab, Co-founder and CEO of 10Pearls an Entrepreneur of The Year 2022 Mid-Atlantic Award finalist, CRN named 10Pearls to its 2022 Solution Provider (SP) 500 List, , recognized on the Inc. 5000 Fastest-Growing Companies List for the 4th year in a row, winner of the Best Tech Work Culture Timmy Award in Washington DC by Tech in Motion for the 2nd year in a row, was ranked the #1 Most Diverse Midsize Company in Greater Washington, and named on the Washington Business Journal’s 2022 Largest Companies Owned by People of Color in Greater D.C. list. Led by an experienced management team, and serving impressive clients, 10Pearls is seeking professionals with entrepreneurial spirits. We seek professionals who thrive on new challenges. Our employees have the unique opportunity of not only helping solve challenges for our clients but also to help define 10Pearls’ growth and direction. Our unique business practices, culture, and immense opportunity for growth help us attract professionals that have an entrepreneurial spirit. 10Pearls‘ diverse clientele includes start-ups and entrepreneurial ventures, high growth small and medium-sized businesses, as well as large enterprises and corporations that are publicly traded. 10Pearls is headquartered in the Washington DC Metro area with offices globally in South America, Europe, and Asia. Our employees are intelligent, passionate, hardworking, and drive innovative thinking to solve challenging problems for our clients. Our employees from all over the world have highly diverse backgrounds and perspectives. On top of all that, they are good people who want to help each other grow and succeed.

We are growing rapidly but are looking for the right people to join the team. If you are looking for a challenging professional growth opportunity, have an entrepreneurial spirit, high energy, and want to work with others that share your values, we would love to meet you!

We offer a competitive compensation package, including full benefits:

• Voluntary Life & Accidental Death & Dismemberment Insurance, both employee and dependents
• HRA (employer-funded for the high deductible health plan option)
• Basic Life & Accidental Death & Dismemberment Insurance
• FSA, Medical and Dependent Coverage
• 401(k) (up to 4% employer match, no vesting schedule)
• Paid Parental Leave
• Employee Referral program
• Telemedicine Program (for those enrolled in Medical)
• Voluntary Critical Illness, Cancer, and Hospital Indemnity Insurance
• Medical, Dental, Vision
• Extracurricular activities, both fun and community service
• Flexible Paid Time Off
• Group Long Term Disability
• Short Term Disability

10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.

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