Client Service Coordinator Jobs

Company Information

FoodChain ID, Inc. in Fairfield, IA, is expanding its Certification team. Founded in 1996 with headquarters in Fairfield, Iowa, and offices in US, UK, Germany, Belgium, Italy, and Brazil, FoodChain IDs mission is to support sustainable and socially responsible food production, and provides a variety of testing, certification, and technical services to retailers, manufacturers, producers, and distributors in the food industry.

Role and Responsibilities

The Client Services Coordinators main responsibility is coordinating certification activities required for our customers to obtain certification against standards offered by FoodChain ID.

• Identify inconsistencies in reports
• Scheduling certification and auditing activities
• Troubleshoot for the cause
• Working within designated timelines and certification procedures
• Processing certification applications and proposals
• Completing certification forms and records
• Adapt to changing business policies and conditions
• Maintain confidential client information, proprietary information, and departmental policies
• Understand and apply appropriate procedures
• Ensure reports and complete and timely
• Upload and keep record of auditor reports
• Issue certificates upon completion of food safety and other industry related audits
• Recognize existing and potential problems
  • Troubleshoot for the cause
• Establish and maintain credibility regarding certification matters

• Help identify preventative measures for future issues

Competencies and Skills

Client Service

• Provide professional, courteous service to clients, external auditors, team members, and associates
• Respond to internal and external customers in a timely manner

Teamwork

• Developing relationships and work as a team to meet business goals
• Proactively participates as a certification team member
• Collaborate with other coordinators to achieve individual and team-oriented goals

Computer knowledge

• Experience using various computer software systems
• Ability to quickly learn various software applications and programs

Written and verbal communication

• Business phone etiquette
• Find spelling and grammar errors
• Identify omitted and inaccurate information
• Accurate data entry
• Professional email tone and formatting

Business Skills

• Practice continuous improvement of policies and procedures
• Organize and manage multiple priorities
• Attention to detail
• Basic mathematical skills to identify inaccuracies
• Ability to meet set and deadlines
• Comply with business and industry requirements, regulations, and policies
• Time management

The ideal candidate has the following background:

• High School Diploma
• Equivalent combination of education and experience
• 2 -4 years of customer service experience
• 1+ years of data entry

Job Category: Business Development

Job Type: Full Time

Job Location: Fully Remote

Country: USA

Education Level: High School

Travel Percentage: Up to 25%