Claims & Disputes Specialist 2-Remote

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Responsible for claims and disputes intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Placements may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead). Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.
Start Date: May 22, 2023 8am-5pm Monday-Friday Central Time.
Schedule: 8am-5pm Monday-Friday Central Time.
Basic Qualifications

• Two or more years of related work experience, or a relevant combination of education, training, and experience
• High school diploma or equivalent

Preferred Skills/Experience

• Ability to identify and resolve/escalate moderate problems with minimal guidance
• Ability to competently work with various forms of technology, including transactions processing systems, risk management platforms, case management applications, research or analytical tools
• Ability to follow defined procedures, policies and precedents
• Competent clerical skills and strong attention to detail is necessary for all roles
• Well-developed research and analytical abilities
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Must be able to perform assigned work in a deadline sensitive environment

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Basic term and optional term life insurance
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Short-term and long-term disability
• Up to 11 paid holiday opportunities
• 401(k) and employer-funded retirement plan
• Pregnancy disability and parental leave

EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.