Head Of Disputes Jobs

Progressive people management, with experience building and developing high-performing teams.

Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency

Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.

Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.

Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.

You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

Two or more years of related work experience, or a relevant combination of education, training, and experience

Well-developed research and analytical abilities

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Competent clerical skills and strong attention to detail is necessary for all roles

High school diploma or equivalent

Ability to follow defined procedures, policies and precedents

Leadership experience, whether through direct management, mentorship, or projects

Collaborate with Account Management and internal departments for dispute resolution

Manage team's KPIs, workload, and performance management

Be responsible for internal stakeholder management

Experience and knowledge of the freight forwarding industry

Provide tasks and responsibilities for team members

Exercises strong decision making and problem-solving skills

Gain knowledge of the Poshmark community

Bachelor’s degree or equivalent experience

At least one year of customer service experience preferred

Excellent verbal and written communication skills

Flawless attention to detail and great organizational skills

Working knowledge of Reg E, Z, data privacy and other regulatory requirements for dispute management

Manage inbound escalations from multiple sources to resolution and identification of potential processing problems requiring escalations to product and engineering teams

Coordinate with our Issuing Bank partners to ensure that Marqeta is compliant with their requirements for monitoring, reporting, and dispute resolution.

3 - 5+ years of relevant experience (financial services, payment industry, etc)

Experience in direct customer interaction; ability to talk through complex cases and render positive outcomes

Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules

Technical skills must include SQL, Python, Tableau/Looker, and cloud environments

Exemplify a customer-focused approach, prioritizing the needs and satisfaction of customers by delivering tailored solutions and exceptional experiences

BS/BA or higher degree in finance, economics, mathematics, engineering or related field

Paid Life insurance, AD&D, and disability benefits

Leverage data-driven insights to assess and optimize business performance, while proactively identifying opportunities to enhance the performance of the merchant portfolio

Exhibit autonomy, agility in navigating ambiguity, and ability to adapt, problem-solve, and make sound decisions to effectively overcome challenges and obstacles

Technical skills must include SQL, Python, Tableau/Looker, and cloud environments

Exemplify a customer-focused approach, prioritizing the needs and satisfaction of customers by delivering tailored solutions and exceptional experiences

BS/BA or higher degree in finance, economics, mathematics, engineering or related field

Paid Life insurance, AD&D, and disability benefits

Leverage data-driven insights to assess and optimize business performance, while proactively identifying opportunities to enhance the performance of the merchant portfolio

Exhibit autonomy, agility in navigating ambiguity, and ability to adapt, problem-solve, and make sound decisions to effectively overcome challenges and obstacles

A bachelor’s or master’s degree in Accounting; additional coursework in Finance, Economics, and/or Database Management is a plus

Knowledge or experience with other analytic tools (e.g. SQL, Tableau, R, Python, etc.)

2 - 5 years of audit, financial compliance, or other related professional services experience

Excellent written and verbal communication skills

Achieved or working towards the CPA designation or other relevant professional designation preferred

Preparation of schedules and graphical exhibits summarizing results of analytics

Progressive people management, with experience building and developing high-performing teams.

Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency

Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.

Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.

Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.

You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

6+ years of work experience with 3+ years of direct people management experience required

Past product or project management experience

Manage a team of high performing individuals in fast-paced environment

Manage individual performance to metrics and provide ongoing insight and coaching

Strong error resolution process knowledge

Experience building and scaling Customer ops teams

A track record of healthy collaboration with product managers, engineers, and other engineering managers on developing roadmaps and executing against them

Paid Life insurance, AD&D. and disability benefits

5+ years working on complex systems and delivering quality software

Curiosity, creativity, persistence and a desire to get things done

HTTP, JSON, gRPC, Protocol Buffers

Retirement Plans including company match

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Analyze and utilize all bank records, systems and the case management system to facilitate a comprehensive review of all disputed transactions.

Interact with the internal departments to identify trends/issues and offer recommendations for improvements to policy and procedures, as applicable.

High school diploma or equivalent experience.

Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met.

Excellent verbal and written communication skills.

Progressive people management, with experience building and developing high-performing teams.

Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency

Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.

Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.

Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.

You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

Progressive people management, with experience building and developing high-performing teams.

Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency

Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.

Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.

Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.

You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

Progressive people management, with experience building and developing high-performing teams.

Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency

Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.

Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.

Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.

You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

6+ years of work experience with 3+ years of direct people management experience required

Past product or project management experience

Manage a team of high performing individuals in fast-paced environment

Manage individual performance to metrics and provide ongoing insight and coaching

Strong error resolution process knowledge

Experience building and scaling Customer ops teams

Assist with onboarding new Disputes Operations services, systems, and tools using strong change management and project management skills.

Resolve manager-level call and case critical issues satisfactorily using excellent judgement and decision-making skills.

Maintain knowledge of statistical reporting to manage production and metrics and general department operations.

Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Engage direct reports including skill development, coaching, career pathing, accountability and developing of team identity and morale.

Manage daily and monthly agent performance standards, including those pertaining to quality and quantity.

Partner with US, Regional, Indirect Tax and other functional or business teams to ensure accurate, timely and consistent controversy management.

Ensure controversy issues, impacts and key decisions are properly managed and communicated. Develop best-in-class approaches to routine or recurring enquiries.

Possess strong understanding of current developments in the OECD and US landscapes, with controversy/litigation-based experience.

Experience evaluating litigation hazards, particularly in the context of assessing the financial impact and reserves ramifications of ongoing audits and developments.

Ability to take hands-on, entrepreneurial style approaches, fully involving themselves in the details of their functional responsibilities.

Ability to manage risk in a quickly changing external environment.

Two or more years of related work experience, or a relevant combination of education, training, and experience

Well-developed research and analytical abilities

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Competent clerical skills and strong attention to detail is necessary for all roles

High school diploma or equivalent

Ability to follow defined procedures, policies and precedents

Experience leading and managing a high performing, high impact team that consistently delivers in the regulated financial services industry

Creative problem-solving abilities and expertise in balancing and articulating trade-offs at scale

Paid Life insurance, AD&D. and disability benefits

Retirement Plans including company match

Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance

Paid parental and caregiving leave