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Claims Care Associate (Remote Available)
Company | Lincoln Financial Group |
Address | Charlotte, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance,Financial Services,Investment Management |
Expires | 2023-07-21 |
Posted at | 10 months ago |
Alternate Locations: Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Phoenix, AZ (Arizona)
- You will communicate with roughly 50-60 customers throughout the day, answering questions and providing information regarding their claim through the utilization of multiple applications and platforms. In addition, you will provide verification of benefits as needed for member.
- Regular Part Time Schedule: Must be available to work a 10 hour shift
- Training Schedule: Monday – Friday 9:00am – 5:30pm EST 6 weeks (no time off during training).
- You will communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently.
- You will provide education to the customer/employer regarding the product (primary products: FMLA and disability) while having a strong focus on attention to detail to ensure the claim/leave is notated appropriately.
- Regular Full Time Schedule: Must be available to work an 8 hour shift Monday through Friday between the hours of 8:00am to 8:00pm EST (later shifts may occur as you progress in your career).
- You will identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality.
- Free financial counseling, health coaching and employee assistance program
- A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
- Effective productivity/technology tools and training
- PTO/parental leave
- Tuition assistance program
- A clearly defined career framework to help you successfully manage your career
- Leadership development and virtual training opportunities
- Competitive 401K and employee benefits
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