Coordinator Customer Care Jobs

• Assist customer service representatives at the checkout counters as needed to reduce customer wait times.
• Knowledge to quote on contracts and follow up on quotes.
• Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment.
• Maintain a positive and friendly demeanor when assisting customers.
• Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc.
• Coordinate pick up/delivery of orders.
• Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores.
• Merchandizing and replenishing shelves as necessary.
• Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses.
• Other duties as assigned.
• Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time.
• Communicate with customers and vendors throughout the entire sales order process via phone or email.
• Call customers for additional information as needed.
• Register and track customer complaints with expeditious follow up and resolution.
• Able to navigate Axapta to create and release sales orders.
• Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site.
• Responsible for all customer related matters.
• Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet. Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status.
• Ensure that all daily price changes are published and displayed as instructed.
• Be instrumental in utilizing current marketing tools to seek additional sales.
• Maintain a list of all customers to include email and phone numbers. Use this list to obtain more of their business.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)