Change Management Lead (Hybrid)

Company Description
At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

In a time of unprecedented expansion, we are seeking a Change Management Lead to play a key role in the expansion of our Organizational Change Management department by ensuring projects meet objectives on time and on budget via increasing employee adoption and usage. In this role, you will focus on the people side of change—including changes to business processes, systems, technology, job roles and organizational structures. The position will work to drive faster adoption, higher utilization and greater proficiency of changes, thereby increasing benefits realization, value creation, ROI and the achievement of results and outcomes. The ideal candidate has experience with change management principles, methodologies and tools, as well as exceptional written and verbal communication skills. And we’re here to help you succeed—in 2022 Lakeshore earned its Great Place to Work® Certification™ and is proud to put its associates first.
A day in the office looks like this:

• Evaluating and ensuring user readiness
• Conducting Change Impact Assessments
• Creating strategies for change management
• Identifying and managing anticipated resistance
• Identifying, analyzing and preparing risk mitigation tactics
• Tracking and reporting issues
• Supporting change management at the organizational level
• Creating actionable deliverables for the five change management levers: communications, sponsor roadmap, coaching, training and resistance management plans
• Defining and measuring success metrics; monitoring change progress
• Managing stakeholders
• Applying a structured methodology while leading change management activities
• Coaching people leaders and project teams

Qualifications
Got the skills and experience? Here’s what we’re looking for:

• Familiarity with project management approaches, tools and phases of the project life cycle
• Organized with a natural inclination for planning strategy and tactics
• Ability to clearly articulate messages to a variety of audiences
• Excellent active listening skills
• Experience with mid- to large-scale organizational change efforts
• Ability to influence others and move toward a common vision or goal
• Sharp problem-solving and root cause identification skills
• Able to work effectively at all levels of an organization
• Ability to establish and maintain strong relationships
• Bachelor's degree in Business, Psychology, Communications or related field; or equivalent experience
• 5+ years of experience as a practitioner in Organizational Change Management; or equivalent experience
• Acute business acumen and understanding of organizational issues and challenges
• Change management certification or designation desired; Prosci Certification a plus
• Solid understanding of how change affects associates; experience with Prosci ADKAR® or similar methodology a plus
• Flexible and adaptable

Additional Information
And here’s our end of the bargain!

• On-site preschool for our employees’ children
• Salary: $90,000-$120,000 with an annual bonus of up to 10%
• Flexible benefits—choose what you like, ignore the rest
• Casual dress…and we really mean it
• 401(k) retirement plan with company contribution (because you will retire someday)
• Generous employee discount on products that make you smarter
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• On-site employee gym for all levels/fitness needs

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.
We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.
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