Coordinator Care Management Jobs

Overview

This position will provide support to the pharmacist-led chronic disease management program and assist with chronic disease management and medication therapy management. The coordinator care management will review registry data and other data sources to determine based on guidelines which patients are eligible for chronic disease management and will perform outreach to enroll appropriate patients in the program.

Responsibilities

• Follows up to verify that needs are being met, services are being delivered.
• Assists with program specific goals and objectives as directed by the Pharmacist Director.
• Generates/manages the chronic disease trigger lists.
• Serves as an associate and resource to patients, providers, staff, and external customers regarding policies, benefits, and care coordination.
• Performs all other related duties as assigned.
• Coordinates care for patients in the chronic disease management program.
• Coordinates and assists with patient appointments as needed.

Measurements Of Success

I. MEETS PERFORMANCE REQUIREMENTS

• Meet the established Performance & Productivity Targets. Measurement: department’s Performance Metrics.
• Basic analytics understanding to track and manage and report outcomes of assigned caseload.
• Effective time management demonstrated by meeting all requirements of the chronic disease management program.
• Team player, measured through assisting co-workers with their workload as asked by the Manager/Supervisor/Lead or others and have completed cross-training to support when necessary and in absence of co-workers performing similar functions.
• Highly effective communication with members, external constituents, and internal stakeholders. Measurement, Member Satisfaction with Case Management and internal customer feedback.
• Managing multiple priorities, demonstrated by ease and productivity to transition between multiple tasks. Measurement, Department Performance Measure.

II. EXCEEDS PERFORMANCE

REQUIREMENTS All Items Listed Under “Meets Expectation,” And

• Problem solving skills demonstrated by identification, recommendation, and implementation of tactics and approaches to improve productivity and team work.
• Leading by example. Be the role model in offering supportive care to patients, and consistently meet needs of the external and internal customers
• Taking initiative, demonstrated by consistent and active offers of participation to be a positive change agent, to problem solve, identify and offer suggestions to improve outcomes in Chronic Disease Management, and to assist others as needed.

Qualifications

• High School diploma.
• Bilingual English/Spanish preferred.
• Pharmacy technician certification and 2 years clinical experience preferred