Catering Coordinator - The Langham, Boston

Catering Coordinator– The Langham, Boston

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, Boston has undergone a complete transformation and reopened its doors in June 2021 as one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented Catering team to drive for service excellence and the revenue success of The Langham, Boston, by focusing primarily on event planning and social markets while in alignment with the culture and values of Langham Hospitality Group.

Key Responsibilities:

• To provide accurate, up to date information to appropriate internal contacts, responding to requests on time, and maintaining a working knowledge of the hotel’s products and services
• To continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all times
• To ensure the Catering Sales & Conference Services teams are provided with accurate and effective administrative support to carry out their roles successfully
• To distribute banquet event orders, BEO counts and changes; communicate effectively and efficiently with the banquet, culinary, and AV teams
• To develop and utilize a working knowledge of Catering Sales & Conference Service Managers’ events within a rolling 10-day cycle
• To maintain an accurate Delphi database for catering and updating information when necessary. This includes but is not limited to updating seasonal Banquet Menus and updating Delphi resources as needed
• To provide account management support when Catering Sales & Conference Service Managers are out of the office, including but not limited to: checking email, informing managers of any customer issues, assigning follow up to the appropriate manager, and partnering with the Catering Sales and Conference Service managers regarding all catering related responsibilities
• To manage all One Year Anniversary stays for wedding clients
• To book all internal department meetings and hotel trainings with internal contacts, booking meeting space, and creating banquet event orders to distribute to operations departments
• To manage the Delphi and associated software systems, ensuring operating procedures and standards are met and new staff trained in their operation

Qualifications:

• Due to the cyclical nature of events, the work schedule may vary to reflect the business needs of the hotel/clients.
• Two-year degree minimum & Hotel experience strongly preferred
• Legally authorized to work in the United States
• Good interpersonal and presentation skills for working with third-party partners and the internal marketing with an executive team.
• Use non-verbal/visual sources of information, e.g., reference graphs, tables.

For more information about the property and position, please visit:

https://www.langhamhotels.com/en/the-langham/boston/