Ecommerce Manager - Boston

• My client is a rapidly growing international online retailer|Their belief is that things can always be better and more affordable

About Our Client
My client is a rapidly expanding international online retailer specializing in home, garden, and DIY products. With a presence in 31 countries and counting, they have become a global leader in e-commerce.

• Develop and implement customer-centric strategies, including personalized recommendations, loyalty programs, and targeted promotions, to enhance customer satisfaction and drive repeat business.
• Develop and execute comprehensive e-commerce strategies to maximize online sales, increase customer acquisition, and enhance the overall customer experience.
• Manage relationships with third-party service providers, such as web developers, agencies, and payment gateways, to ensure smooth operations and optimal performance of our online platforms.
• Monitor and analyze competitor activities, pricing strategies, and market trends to identify opportunities and adapt our e-commerce approach accordingly.
• Monitor and manage inventory levels, product availability, and fulfillment processes to ensure timely and accurate order processing and delivery.
• Conduct regular analysis of website performance, conversion rates, and customer behavior using analytics tools to identify areas for improvement and implement data-driven optimizations.
• Collaborate with cross-functional teams, including marketing, IT, logistics, and customer support, to ensure alignment and integration of e-commerce initiatives with overall business goals.
• Stay up-to-date with industry trends, emerging technologies, and best practices in e-commerce, and proactively implement innovative strategies and tactics to stay ahead of the competition.
• Manage and optimize the performance of our e-commerce platforms, ensuring smooth functionality, user-friendly navigation, and seamless transactions.
• Lead the development and execution of digital marketing campaigns, including SEO, SEM, email marketing, and social media, to drive traffic, increase brand visibility, and improve conversion rates.
• Provide regular reports and updates to management, highlighting key performance metrics, sales trends, and recommendations for improvement.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant

• Creative mindset with a customer-centric approach.
• Proficiency in MS Office and e-commerce software.
• Excellent communication and interpersonal skills.
• Strong understanding of website analytics, SEO, SEM, and conversion rate optimization.
• In-depth knowledge of e-commerce platforms, CMS, and digital marketing tools.
• Proven experience in e-commerce management, preferably in the retail industry.
• At least 5 years' experience in ecommerce
• Strong analytical and problem-solving abilities.
• Native (or near to fluent) in English and other language(s) are a plus
• Experience with data analysis and the ability to derive actionable insights from metrics.
• Excellent project management and organizational skills, with the ability to manage multiple priorities and meet deadlines.

What's on Offer

• Benefits
• Opportunity to build out their US sales & marketing teams starting with an Account Manager and an Ecommerce Manager who will serve as the foundation of the US team.
• $120K-$150K base + bonus

Contact: Maddi Walsh
Quote job ref: JN-072023-6113220