Catering Clerk Jobs

To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.

Pay for this position starts at $15.00 - $19.80 / hour.

• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Valid Massachusetts License.
• Demonstrate capability to interact with customers, vendors and associates.
• Must be 21 years of age.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.
• Complete training in catering operations.
• Must have pleasant phone manners, and be sales motivated.

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Delivery scheduling and delivery driver coordination.
• Daily processing of direct billing orders, and coordinating the direct billing with the office manager.
• Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Greet, assist and thank all customers in a prompt, courteous, friendly and business-like manner.
• Computer order entry and processing.
• Coordination of outsourced vendors (service/equipment rentals).
• Order coordination at store level for customer pick up.
• Handle daily delivery logs, weekly sales reports, and billing reports.
• Maintain a neat personal appearance including proper uniform.
• Exercise proper safety practices when lifting or moving product or using equipment.
• Generate daily checklist of department managers and work order coordination.
• Handle various sales and service functions at the catering desk.
• Be safety conscious and correct any unsafe conditions you observe.
• Commit to the “Golden Rule” and work with other associated to build a strong catering team.
• Telemarketing to generate potential customers.
• Maintaining daily equipment log with scheduled recovery.
• In charge of daily order invoicing.
• Go out of your way to satisfy any request for assistance; phone sales and in store sales, sales follow up, thank you cards, and phone calls.

Secondary Job Functions

• May be required to deliver catering orders if driver is unavailable.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Other duties as assigned by management.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Crawling.

0% (N) Never

Carrying and lifting up to 40 lbs, climbing up to 8 feet, balancing, stooping, kneeling, and crouching,

1-33% (O) Occasionally

Standing and walking on tile or concrete, sitting, pushing and pulling up to 200 lbs, bending, and smelling.

34-66% (F) Frequently

Handling, fingering, feeling, reaching at waist or overhead, talking, seeing, and hearing.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Toxic exposure (see material safety data sheet) or hazardous equipment (mechanical moving parts).

0% (N) Never

Loud noise, slipper or cluttered floor, contact with sharp objects and skin irritants, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck.

34-66% (F) Frequently

Machines, tools, and equipment utilized

Computer and telephone.

Repetitive Action

Continuous movement of entire body.

Working Conditions Working environment is inside and may include exposure to cold and hot temperatures.