Call Center Representative Jobs

Overview:

Office Network AB is seeking a Call Center Representative to work out remotely in of our Parsippany, NJ Office. In this position you will be responsible for communicating over the phone with personnel, providers, vendors, and any other callers with questions related to Office Network AB services. No experience? No problem. We provide solid training to set you up for success.

About Us:

Stockholm based company working in the fields of telecommunication, IT, security and document management. If you’re looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.

Benefits:

• Tuition reimbursement after six months of employment
• Every 5 years employees receive a generous monetary award to be used toward a vacation!
• Healthcare benefits begin on your first day of employment
• Be part of Office Network AB services., one of the world’s most admired companies
• Work life balance schedule- No Nights or Weekends!
• Closed on all major holidays
• Discover opportunities to advance your career
• 401K with company match and profit sharing
• Generous vacation and sick time

Responsibilities:

The Call Center Representative is responsible for communicating over the phone with personnel, providers, vendors, and any other callers with questions related to Office Network AB services.

The Customer Service Representative:

• Checks voice mails, Customer Service Requests, and Policy Service Center Requests at scheduled times
• Stay informed with current and upcoming product updates (softwares, program, classes, school locations, etc
• Document all calls with specific and accurate notes and pertinent information, complete call logs and reports as requested.
• Utilizes the Department Procedure Manual as appropriate
• Answers customers’ questions and if unable to answer their questions, direct them to the appropriate person
• Research and keep up to date with all required information

Some of the highlights of working in our call center are:

• No Sales!! All calls are service based
• We’re closed all major holidays
• No weekends

Qualifications:

• Minimum of a high school diploma or the equivalent and previous customer service, telephone, or related experience is required
• Attention to detail and accuracy are essential for this role
• Proficient use of a computer
• Ability to multitask
• Excellent oral and written communication skills