Call Center Representative At Gavin Realty

Gavin Realty is currently seeking a Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. Your main duties will include answering incoming calls, responding to inquiries, and providing accurate information to our clients. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to work well under pressure. At Gavin Realty, we pride ourselves on providing personalized service and sound advice to our clients, and as a Call Center Representative, you will play a key role in upholding these values. If you are passionate about customer service and looking for a fulfilling career in the real estate industry, we encourage you to apply today!

Tasks

• Resolve customer complaints and ensure customer satisfaction
• Provide accurate information about company services and products
• Assist customers with their buying decisions and recommend appropriate solutions
• Answer incoming calls and respond to customer inquiries in a professional manner
• Maintain detailed and accurate records of all customer interactions

Requirements

• Strong problem-solving and decision-making skills
• Excellent verbal communication skills in English
• Availability to work flexible hours, including evenings and weekends
• Ability to handle high call volume and maintain composure under pressure
• Experience with customer service software, such as Zendesk or Freshdesk