Remote Fraud Specialist Jobs

Acquires and applies job skills, learns company policies and procedures to complete assigned tasks.

Previous work experience in a fraud-related field.

Acquires and applies job skills and learns company policies and procedures.

This position is eligible to be considered for remote hiring.

Investigates potential credit card fraud cases based on information received from the fraud detection system.

Analyzes account history, including payment and transaction history.

Proven leadership and team management abilities.

Assess the customer experience, equity, and cost implications of non-fraudulent users flagged as fraud, and develop ways to minimize false positives.

Balance real-time fraud prevention efforts with a long-term machine learning approach to continually improve our fraud prevention capabilities.

Bachelor's degree in a relevant field; Master's degree or equivalent experience preferred.

A minimum of 10 years of experience in fraud prevention, ideally in the digital identity or fintech industries.

Strong analytical skills and the ability to use data to make informed decisions.

No relevant experience required (preferred: previous work experience in a fraud-related field).

Acquires and applies job skills and learns company policies and procedures.

This position is eligible for remote hiring.

Respond to 25 or more account inquiries per hour, providing standard/scripted responses to alerts generated within the fraud detection queues.

Assist with completing lost stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.

Build credit card replacement orders and complete shipping materials.

Good time management, organizational, and analytical skills

Hiring Company offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (subject to eligibility requirements)

Manage cases from opening to receipt of medical records, including verification and adherence to standard turn-around times

1+ years of customer service experience

1+ years of experience within a healthcare-related or healthcare claims industry

Good verbal and written communication skills

Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management

Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts.

Two years prior bank operations, criminal justice, para-legal, accounting or equivalent combination of education and experience

Typically covers a broad range of responsibilities rather that focusing on one specific role.

Fraud Detection, Fraud Analysis or related experience.

Proven accuracy and organizational skills.