Business Transformation Change Manager -$64/Hr

What You Will Do:

This role will support the operations for the Global Technology Standards (GTS) Team. GTS is working to align Cisco’s technical standards work to company strategy, set the industry trajectory at the intersection of standards and open source, and streamline internal standards operations. In this role, you will manage an ongoing speaker series called the Cisco Standards Hour. You will utilize your change management and business transformation skills to build and implement a strong and creative communication plan to evangelize GTS, support current standards leaders, and build a strong pipeline of new standards leaders. You will help emerging leaders blossom by creating and implementing education plans, training materials, and supporting a mentorship program.

You will work cross-functionally with stakeholders to help accelerate the journey from manual processes and old forms of communication to new. You will apply your innovative mindset to establish continual process improvements.

Other Responsibilities:

• Help increase awareness and visibility of GTS and standards related projects and programs across Cisco.

• Create global technical standards related news articles and respond to requests for news for Cisco internal publication.

• Build and manage the execution of a marketing and communications plan to evangelize GTS, and the services it provides, across the company.

• Focus on effective communication and information flow between GTS and stakeholders and gather stakeholder feedback.

• Provide communication and training for GTS processes, standards leadership roles, tools, and capabilities.

• Define and report on metrics.

• Carry out stakeholder surveys (create, execute, & analyze) to define user needs.

• Manage Standards Hour from start to finish (Standards Hour is a long-running series of internal talks about technical standards activities.):

o Manage speaker and host schedules.

o Schedule meetings.

o Advertise upcoming sessions.

o Create speaker guidelines and template.

o Work with speakers to ensure preparation.

o Post slides and recordings after the meetings.

o Conduct post meeting surveys and provide outcomes.

o Keep meeting metrics.

o Run campaigns to recruit new speakers.

• Create/refine/automate processes, templates, instructions, playbooks, educational & guidance material for the Cisco standards community.

o Identify gaps in process.

o Brainstorm ideas to optimize workflows.

o Integrate change management activities.

o Build plans to implement improvements.

o Drive multi-functional timelines.

o Address conflicting priorities across multiple teams.

o Identify risks and blockers.

o Help drive decisions.

• Plan, coordinate, create, make available, and maintain:

o Stakeholder Analysis

o Communication Plans

o SharePoint Content

o Instructions

o Playbooks

o Training & Guidance Material

o Videos

o Organization communications/ articles

o Awareness campaigns

o Roadshows

o PowerPoint slides

o Templates

o Images

Who You Are:

• You’re comfortable navigating the unknown – you dig in and figure it out.

• You are proactive, positive, and have a can-do attitude.

• You are ambitious and proactive and can work with minimal supervision.

• You are a natural connector and relationship builder that can manage complexity in a highly matrixed organization.

• You have executive presence, excellent communication skills, and are comfortable presenting to an executive audience.

• You have stellar communications, change management and transformation best practices to help evangelize GTS.

• You have an innovative spirit and are curious with a passion to understand the needs of stakeholders.

• You have empathy for your internal clients and can optimally translate problems into well-defined opportunities and solutions.

• You want to get to the bottom of things, understand what's going on, and make a difference.

• You are someone who doesn't give up when faced with complex problems.

• You possess an interest in business processes and process optimization and automation.

• You are a great self-learner.

• You enjoy managing projects, but really love rolling up your sleeves and diving in.

• You have great attention to detail and accuracy but can also see the big picture.

• You know what it takes to do good change management and enjoy the challenge of business transformation.

• You enjoy exploring new communication methods and creating messages to capture the attention, and drive engagement, of various audiences.

Must Haves:

• Bachelor's degree in Business, Communications, or Engineering preferred, or equivalent experience with similar groups and efforts.

• Minimum 5+ years as a change manager, or in communications and training development.

• Demonstrated strong communications, change management and business transformation skills and experience.

• Solid understanding of product development life cycle models as well as authoritative knowledge of modern project/program management methodologies and tools.

• Strong professional writing, editing, proofreading, layout, and design skills are essential.

• Exceptional ability to present concepts verbally.

• Clearly demonstrated leadership skills.

• Strategic thinker with business sense and creativity.

• Ability to lead, create and work within cross-functional team environments.

• Ability to effectively operate in a fast-paced environment.

• High-energy, inventive demeanor.

• Data-driven and highly analytical.

• Ability to multi-task in a deadline-driven atmosphere.

• A confident communicator, facilitator, and presenter who is comfortable working with executive leadership.

• Proven problem solving and critical thinking skills.

• Excellent planning, organization, time management skills.

• Demonstrated training development experience.

• Strong knowledge and understanding of current trends in digital media/social media.

• Demonstrated experience with presentation tools (e.g., Microsoft applications, Office 360 and SharePoint).

Nice to Have:

• Cisco Experience highly desirable

• Technical Standards Experience

• PMP Certification or equivalent

• Experience with agile methodologies particular Scrum and variations