Business Support Specialist Jobs

Enhance a high level of customer services by providing support relating to the day-to-day operations regarding sales assistance, human resources, marketing activity support and office administration.

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· Process sales orders and ensure accurate entry into ERP system.

· Assist sales representatives with generating quotes, contracts, and other sales relevant documents for clients.

· Handle customer inquiries and provide timely and accurate information about products, services, and order statuses.

· Coordinate with internal teams, such as logistics, finance, and production, to ensure timely delivery and resolution of customer issues.

· Maintain and update customer databases in ERP and CRM, ensuring data accuracy and completeness.

· Prepare and analyze sales reports, performance metrics, and sales forecasts for the sales team and management.

· Provide administrative support to the sales team by managing calendars, scheduling appointments, preparing sales materials, and maintaining accurate records of sales activities.

· Assist in the organization of sales events, trade shows, and promotional activities.

· Handle incoming and outgoing communications, including emails, phone calls, and mail distribution. Maintain records and files, both physical and electronic, in an organized and accessible manner.

· Other tasks assigned by supervisor and company.

Requirements:·

1、Excellent communication and interpersonal skills

2、Solid time management skills and ability to multitask

3、Detail-minded, accurate, and thorough

4、Proven ability to plan and organize work

5、A high degree of initiative and ability to work independently

6、Highly customer-centric

7、Solid working knowledge of Microsoft Office, Excel, and PowerPoint

8、Proficiency in using ERP and CRM systems

9、Bachelor’s degree in communications, HR, business, or related field preferred