Business Intelligence Support Analyst

Marketing

Irvine, CA

ID: 2985-350

Full-Time/Regular

Want to work for a fast-paced, innovative company? Tri Pointe Homes is always looking for individuals to help us push forward in our pursuit of high-level home buying. If this sounds like a career for you, apply to be a part of our great team.

Tri Pointe Homes is looking for an experienced, detail orientated, problem solving individual to join our talented group as a Business Intelligence Support Analyst in our Home Office!

Position Highlights: Under general direction of the Director of Business Intelligence, the Business Intelligence Support Analyst will focus on supporting the team through requirements, testing, and training end users. The business intelligence team will implement and support new data marts, dashboards, and reporting to serve business intelligence across all functions of the organization. You will partner closely with the business, developers, and contractors while helping set and enforce high quality standards. This highly visible role will have the opportunity to support end-users and present training to serve business of all audience levels to provide analytics, insights, interactivity, and a great user experience. You will be highly motivated to provide quality support with the ability to understand multiple subject areas and business functions.

Position Responsibilities

• Maintains product backlog
• Willing to learn and become Subject Matter Expert (SME) of multiple business functions' data and data sources across the organization
• Hands-on testing and leading User Acceptance Testing (UAT)
• Handles support tickets for the Business Intelligence team; interacts with end users in-person and through phone calls and web conferences
• Learn and become support SME of data tools such as Neustar and Metrostudy to understand customer segmentation and drive land acquisition and marketing strategy
• Teach and train technical and business concepts to audiences of different levels
• Develop and implement processes to serve our end users around data governance such as user provisioning and maintaining documentation
• 40% Project / 40% User Support / 20% Admin, Personal & Team Improvement
• Partner with all levels of the business, learning the business, while being an advocate for technical data solutions
• Creates and maintains documentation to support our solutions and the business (FAQs, trainings, presentations, requirements, business definitions, WalkMe)

Position Qualifications

• Strong written presentational skills (Excel, PowerPoint, Google Sheets)
• Understanding of enterprise data sources such as CRM, ERP technologies (Salesforce, JDE, OneStream); ability to understand business needs and processes associated to different functions of the business
• Sharp attention to detail and data accuracy
• Ability to work with web-based tools that deliver real-time consumer insights to drive customer acquisition, and improve local marketing strategies
• Believes in continuous improvement of solutions and self; learning and teaching mentality
• Strong interpersonal skills for working in a quick moving, dynamic team that is constantly iterating and improving their own work
• Knowledge of SQL and database concepts a plus
• Bachelor’s degree or equivalent experience required
• Familiar with enterprise reporting technologies (Tableau, PowerBI, SSRS)
• Knowledgeable in dashboarding and data visualization techniques
• Home building / real estate industry experience a plus

Compensation & Benefits

• Base Salary: The expected base salary range for this position is between $64,700-94,400 per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday.
• Benefits: In addition to competitive medical, dental and vision coverage, Tri Pointe Homes provides comprehensive benefits to eligible team members and their dependents, including: Health Savings Account (HSA), full and limited healthcare Flexible Spending Account (FSA), and dependent care FSA options; generous paid time off policies, like vacation, holidays, sick leave, jury duty, bereavement, and volunteer time; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 6% of team member contributions; adoption, fitness, tuition and worldwide emergency travel assistance; EAP, grief counseling, and estate/will preparation services; and additional discounts and supplementary employee-paid benefit programs.
• Bonus: This position is eligible for an annual performance-based cash bonus. Bonuses are earned, calculated and paid in accordance with the terms and conditions of the Company’s applicable incentive plan document.

At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.