Director Customer Relationship Management

Please call/email with most updated resume

[email protected]

949.529.5915

*Please DO NOT apply if not currently local and/or unable to commute the Los Angeles area*

*This is a heavily technical role, candidates MUST HAVE direct experience developing and maintaining CRM systems architecture as well as implementation and integration of CRM, MarTech and AdTech*

Director of CRM Architecture

We are seeking an experienced Director of CRM Architecture to play a crucial role in designing and optimizing the overall architecture for CRM systems and other customer-centric platforms at UTA. You will work closely with cross-functional teams to ensure seamless integration and alignment of technology solutions with our business objectives.

The salary range for this role is $140,000 to $165,000 commensurate with experience and skills. This role will be eligible for a discretionary bonus.

What You Will Do

• Conduct analysis and evaluation of existing systems and processes to identify areas for improvement and optimization.
• Provide technical guidance and expertise to stakeholders and project teams throughout the architecture and implementation process.
• Stay up-to-date with emerging technologies and industry best practices, and make recommendations for technology adoption and innovation.
• Ensure compliance with security and data privacy standards throughout the architecture design and implementation process.
• Collaborate with internal teams, including Sales, Marketing, IT, and Operations, to understand business requirements and translate them into effective architectural solutions.
• Create functional requirements as an input to application design.
• Lead and oversee the implementation and integration of CRM, MarTech, and AdTech systems.
• Dive deep into CRM, MarTech, and AdTech architecture, understanding their functionalities and capabilities.

What You Will Need

• Ability to think strategically, identify opportunities, and provide technical guidance for business growth and optimization.
• Familiarity with security and data privacy standards, and experience implementing solutions with adherence to these standards.
• Excellent communication and collaboration skills to effectively work with cross-functional teams and stakeholders.
• Strong knowledge and hands-on experience with CRM, MarTech, and AdTech implementations and integrations.
• 5+ years of experience with CRM systems – Salesforce, Microsoft Dynamics, Oracle, and/or SAP.
• Proficiency in analyzing complex business requirements and translating them into architectural solutions.

What You Will Get

• Have a meaningful and positive impact on the productivity of our colleagues and clients.
• Work in an inclusive and diverse company culture.
• Have the freedom to experiment with novel problem-solving approaches.
• Be encouraged to innovate and take ownership.
• Competitive benefits and programs to support your well-being.
• The unique and exciting opportunity to work at one of the leading global entertainment companies.
• Be challenged to identify, build, test, and deploy solutions in real-life, not in theory.