Business Process Specialist Jobs

About FedEx Supply Chain
FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.
We Have....

• An open mind for new ideas and creative methods.
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!
• A top notch leadership team with the experience needed to grow and develop your career.
• A strong FedEx brand consistently ranked among the world's most admired and trusted employers.

General Summary....
The Business Process Specialist will be responsible for planning, organizing, executing, and maintaining the Labor Management program in collaboration with the Operations team to ensure the program meets the needs of the customer (both internal and external). The incumbent will partner with the operations team to ensure department resources are allocated appropriately, to confirm teammates are receiving regular performance feedback, and that key performance metrics and customer service level agreements are being met.
This position will be responsible for.....

• Act as site level champion and work with corporate engineering on maintenance of Labor Management system including configuration and maintenance of productivity standards.
• Communicate with hourly and salaried facility personnel to support above efforts.
• Support operations team with performance coaching observations by coordinating schedule and triggered observations based on performance.
• Support raining staff on the reporting and tracking of new teammate performance to the recommended ramp period.
• Help improve teammate engagement by providing feedback on teammate performance, performing coaching observations, and monitoring the performance coaching database.
• Develop tools/processes to support operations in areas such as labor planning, staffing, training schedules, performance coaching, accountability and incentive.
• Assist the operations team in meeting established KPI's and SLA's as agreed upon by the customer.
• Present analyses and solutions to customers and other team members.
• Develop recommendations for process improvements and support the implementation of the recommendations while tracking annualized saving to meet targeted projections.
• Review order profiles and product mix to support operational decisions and ensure it is in line with customer expectations.
• Develop and run required labor management system reports for daily, weekly, and monthly tracking of individual and department level metrics.
• Monitor daily, weekly, and monthly production activities by analyzing Labor Management data.
• Analyze complex problems, recommend and implement solutions, and demonstrate excellent judgement in performing cost-benefit analyses.

Education/Experience

• Excellent written and verbal communication and presentation skills to all levels of management and customers.
• Experience with Labor Management software strongly preferred.
• Experience in a distribution or 3PL industry focusing on test and repair environments a plus.
• Lean Green/Black belt a plus.
• Proficient in Microsoft Office applications, including Excel, Project, etc.
• Bachelor's Degree in Industrial Engineering, Operations Management, Supply Chain or related field and 4 years of relevant experience.
• Excellent analytical and problem solving skills.

Physical/Cognitive Requirements
With or without accommodation:

• Ability to follow policies and procedures.
• Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
• Ability to add, subtract, multiply and divide.
• Must possess visual acuity, i.e., close distance, and color vision, depth perception and the ability to adjust focus.
• Ability to sit/walk/stand for up to 10 hours per day.
• Ability to use hands to finger, handle, or feel.
• Ability to read, write and interpret information.

ADA - FedEx Supply Chain will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.
Fed Ex Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job ID: 48945
Schedule: Full-time