Business Process Analyst - Process Mapping

Business Process Analyst - Process Mapping

Pay: $45-47 / hourly as W2, full benefits offered

Remote - EST hours required

Length of contract: 8 months, likely extension into 2024

The target hiring compensation range for this role is $45 to $47 / hourly as a W2 employee.

Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in a 401k plan with company match.

This is a great role helping to support a broader Marketing / Transformation team that is creating a new Change management group. Within this group will be a Business Process analysis unit.

This Business Process Analyst will be a key role for this team, helping to review all current artifacts / assessing how things are done today, then taking this information, evolving it and leveling it up.

Key needs for this role:

A majority of this role will be helping to produce process maps / process redesigns.

This role will build RACI charts: Responsible, Accountable, Consulted, Informed

This will be accomplished by meeting with project owners across the group. The Process Analyst will come in and help to re-engineer current processes.

They will look at process / control points, how to map them, and streamline them - primarily using Visio and Excel.

This Process Analyst will facilitate conversations among a group of SMEs and help to drive change.

Role Summary/Purpose:

Our Client is continuing to build a world class Performance Marketing Organization committed to driving results with our retail and payments partners while also delivering leading customer experiences.

The Business process analyst will work cross-functionally with various departments throughout the company to improve the way the company works.

The Business Process Analyst will help to support the development/implementation of new business processes and the modification of existing processes.

Essential Responsibilities:

• Work with subject matter experts and process owners across the organization to develop new, or modify existing, processes.

• Proficient in developing gap analysis, process mapping and process road maps.

• Ability to oversee and assess existing processes and workflows.

• Assists with the design, testing and implementation of new procedures.

• Manages reporting to monitor project status and modifications.

• Ability to communicate recommendations effectively with tools including PowerPoint, Visio, spreadsheets, documents, etc.

• Collaborate with stakeholders and communicate recommendations, progress, and outcomes.

• Ability to effectively communicate changes, risks and potential issues with leadership for effective project management.

• Creates detailed process instructions (job aids) for successful implementation of process changes.

• Assist with procedure and process updates where applicable.

• Facilitation of governance review sessions to aid in identification of risks and controls

Requirements:

• Bachelor’s degree in business related field or technology, and/or 3-5 years of experience in one of the following areas is required: process management, change management, lean 6 sigma/Transformation.

• Familiarity with identifying internal control points, performance measurement needs, program/project management.

• Proficient with Microsoft Office suite of business software is required (primarily VISIO and Microsoft Office suite: Word, Excel, Teams, PowerPoint)

• Must have excellent communication skills, including verbal, written, and presentation skills including the ability to present to management.

• Overall this team needs to revise and update documentation and processes across the broader organization. Someone skilled in Microsoft Office and Visio is required.

Desired Characteristics:

• Experience in the financial services industry.

• Familiarity with tools such as Jira are a bonus.

• Experience in Agile methodologies, processes and mindset• Highly motivated, assertive self-starter with the ability to work autonomously or as a strong team participant

• Experience with coordinating across work streams and delivery areas.

• Business certifications i.e. Agile certifications, lean Six Sigma certifications

• Knowledge of the Financial Services Industry and Credit Card/Consumer Finance products