Business Data Analyst 75446 Jobs

*Please note this is a CONTRACT position*

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• Training material for stakeholders on the program governance framework, processes, and documentation.
• Join the DnA Success Pillar team and quickly learn our Client's product portfolio, the existing Success Pillar data landscape, existing processes and stakeholders contributing to the development of Customer Success Scorecard (CSS) Adoption domain, and develop the following for CSS:A program governance framework that will guide the program's management and monitoring. This experience should include establishing the framework of establishing the program's objectives, scope, governance structure, roles, and responsibilities.
• The definition and documentation of the roles and responsibilities of stakeholders, including articulation of the effort to oversee the program governance processes, manage risks, and provide oversight and reporting to stakeholders.
• Documentation to support the program governance framework and processes. This documentation should include program charters, project plans, risk registers, compliance checklists, and progress reports.

To be successful, the business data analyst will need to:

• Regular Reviews: Schedule regular reviews with stakeholders to assess the effectiveness of the chosen metrics. Make adjustments if needed based on changing priorities or circumstances.
• Clarify Definitions: Ensure that each metric is well-defined and understood by all stakeholders. Avoid ambiguity to prevent misinterpretation or conflicting interpretations later.
• Prioritize Metrics: Prioritize the identified metrics based on their importance to different stakeholders and their alignment with the project's goals as well based on product usage data and metadata
• Identify Key Stakeholders: Determine the stakeholders both internal and external, who are directly or indirectly impacted by the project's outcomes and product adoption score
• Collaborative Workshops: Organize workshops or meetings where stakeholders can openly discuss and define the metrics. Encourage discussions to ensure that the chosen metrics reflect a consensus among stakeholders.
• Prioritization: Assess the importance and influence of each stakeholder to determine the level of engagement and effort needed. Involve stakeholders from the outset to gather their input on which metrics are important to them and why.
• Understand Objectives: Clearly understand the objectives and goals of each stakeholder and Adoption Scores. What are they trying to achieve through the project, and how will they measure success? Aligning metrics with these objectives is essential.
• Quantitative vs. Qualitative: Determine whether metrics should be quantitative (numbers) or qualitative (descriptive). Some objectives might require both types of metrics.
• Agreement and Sign-Off: Seek agreement and sign-off from all relevant stakeholders on the final set of metrics. This ensures a shared understanding of what will be measured.
• Communication: Continuously communicate the progress and results based on the defined metrics to keep stakeholders informed and engaged.

SKILLS

• Experience in Customer Success, Customer Support, or Data Governance is a plus
• Excellent team player able to work with virtual and global cross functional teams
• Over 7 years of experience as a business data analyst
• Experience in analyzing business processes across multiple data domains (i.e. Customer, Employee, Marketing)
• Proficient with creating queries and analyzing data using SQL, Excel, Salesforce Reports, Einstein Analytics
• Ability to work with deadlines and in a fast paced environment
• Ability to tell compelling stories and explain complex issues in simple ways
• Must excel in data analysis, problem solving, and communication, with a high degree of attention to detail
• Salesforce Advance Admin Certified preferred
• Experience in working and communicating with both information technology and strategic business teams
• Adept at integrating disparate information, analyzing large tables of data, and interpreting correlations to build recommendations for the business
• Salesforce object model & SOQL experience preferred
• Experience in building and creating reports and dashboards in Salesforce.com