Business Analyst - Edi / Sap / Digital Operations (Hybrid)

Job Posting

Since 1928, Amerock’s award-winning decorative and functional hardware solutions have built the company’s reputation for chic design accessories that inspire homeowners to express their personal style. Marrying the perfect blend of beauty and function, Amerock's cabinet hardware, bath accessories, decorative hooks and wall plates are designed to coordinate with plumbing fixtures and other home décor elements, so you can easily create a seamless look across the home.

We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Amerock. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up.

We have an exciting opportunity for a Hybrid Business Analyst to join our team.

In this role, the ideal candidate will be responsible for the on-going optimization and maintenance of Amerock’s Digital channel operations, including but not limited to EDI program management and ownership. The Business Analyst will act as liaison between end users, external customers, IT staff and third-party integration partners to identify and root cause opportunities for operational failure or inefficiency. They will partner cross-functionally to solve customer pain points and mitigate financial exposure for Amerock by ensuring a deep understanding and adherence to retail compliance across multiple trade partners. In addition, this role will play a critical role in supporting company implementation and ongoing optimization of Power BI. Reports directly to Manager, Demand Planning with dotted line to Manager, Business Systems for SAP / EDI support.

• This is a Hybrid role, with a set remote/in-office work schedule. Monday and Friday are remote days, with Tuesday, Wednesday and Thursday being in-office work days. Office is located off of Kincey Avenue, in Huntersville, NC.**

Job Responsibilities

• Serve as internal Subject Matter Expert and external liaison with 3rd-party customer hosted EDI / Digital Commerce platforms, e.g., CommerceHub, SPS Commerce, including catalog maintenance, pricing discrepancies, and chargeback resolution
• Other projects and duties to be assigned
• Act as primary back-up and secondary support for SAP user maintenance and IDoc error resolution
• Collaborate cross-functionally with Customer Care, DC Operations, Supply Chain, Finance, and Channel to resolve customer issues via long-term process improvements
• Manage onboarding process to ensure proper functionality, mapping, retail compliance, and additional customer requirements are met
• Provide ad hoc reporting and analysis as business needs warrant
• Drive UAT process for new customer onboarding or platform changes
• Create effective checks and balances with major trade partners to mitigate late ASN transmission, inaccurate shipping data, and timely portal freight routing
• Respond daily to failures in middleware / VAN with appropriate resolution and resubmission of data
• Partner with internal and external customers to lead, execute, and troubleshoot new and existing EDI integrations
• Manage manual 846 / inventory uploads for non-EDI customers
• Monitor key digital customer portals daily (e.g. Amazon Vendor Central, Lowe’s Vendor Gateway, Home Depot Supplier Hub) and perform root cause analysis and solution for issues as they arise
• Serve as critical support role in Power BI implementation

Qualifications

• 5-7 years’ experience in an analytical role with a strong emphasis on Digital Commerce
• SAP ECC experience strongly preferred
• Excellent written, verbal, and visual presentation skills with ability to distill themes to executive leadership
• Strong problem-solving skills with a focus on cross-functional process improvement
• BS / BA in IT, Finance, Business, Operations, or related field
• Advanced Microsoft Excel and familiarity with Power BI and SQL

Amerock is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Amerock offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

Pay Range

$6,667.00 - $8,833.00

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information