Branch Service Manager - Biltmore/Phoenix (Az)

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 35 years later, our approach hasn’t changed. At NBAZ, the possibilities are endless – come for the job, stay for a career.
NBAZ is looking for a seasoned Branch Service Manager to join Arizona’s #1 Community Bank in our Biltmore/Phoenix branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!
Essential Functions

• Responsible for coaching, mentoring, and monitoring service levels within the branch.
• Under the direction of the branch manager, is responsible for assisting in achieving the strategic goals of the branch through their own production, as well as the oversight of inside sales and service.
• Works closely with key partners to achieve sales and service objectives and maintains operational integrity.
• Other duties as assigned.
• Ensures all employees are properly trained and able to refer prospects/clients to other bank products and services.
• Provides sales leadership for other branch employees, which includes overseeing both the inside and outside sales efforts of those employees.
• Identifies and addresses client needs and provides solutions which may include new accounts, consumer loans, performs client service issues, and responds to more complex client complaints and questions.
• Makes appropriate referrals for other bank products and services, including commercial lending products.
• Assists in keeping the branch in compliance with all bank policies and procedures and prepares branch for internal audits.
• May be responsible for processing cash transactions and other customer service duties within the branch.
• Supports additional assigned responsibilities to help the branch achieve overall success in sales, service, and operations.

Qualifications

• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Requires a high school diploma and 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. A combination of education and experience may meet requirements.
• Knowledge of computer programs, i.e., word processing, spreadsheets, etc.
• Must have good communication skills, both verbal and written.
• Knowledge of the banking industry, processes, procedures, regulations, and products.
• Excellent problem solving and communication skills.
• Ability to handle various client concerns and problems.
• Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales and management skills.
• Ability to set and maintain high quality work standards.

Schedule: Monday – Friday: 8:00 AM – 5:30 PM; 40 hours/week
Benefits

• Mental health benefits including coaching and therapy sessions.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Employee Ambassador preferred banking products.
• Tuition Reimbursement for qualifying employees.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Medical, Dental and Vision Insurance - START DAY ONE!