Area General Manager - Phoenix, Az

About the Role:

We are hiring an Area General Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the Phoenix, AZ Market. Success in this role looks like ownership, you’ll own the large decisions and the small details that lead to providing an amazing member experience within your market.

About the Team:

Our Field Operations team owns the support of Member and Property needs while working closely with our host, installation, and property success teams, based in our Birmingham, AL headquarters. Working together, our goal is to provide an exceptional experience for our members in the Phoenix, AZ Market. Area General Managers (AGM’s) report to Area Leaders and are imperative to Landing’s success.

What You'll Do:

• Simultaneously complete multiple daily tasks and build processes for the future
• Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
• Inspect cleaned homes and identify training opportunities
• Oversee members’ reservations from beginning to end as a key point of contact to ensure 100% member satisfaction
• Evaluate the property and home condition, ensuring inventory meets Landing standards
• Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
• Assume ownership and manage relationships of key accounts within a portfolio of properties
• Build weekly market performance reports and present them to Field Operations leaders
• Coordinate team schedules and leverage critical tasks to high performers
• Monitor and resolve member support tickets through all member communication channels
• Support a team of full-time cleaners and installers (independent contractors)

What You Need:

• Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
• This is an In-Market position without a physical office. Location required in the Phoenix, AZ area.
• Managing a team is a huge plus
• Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details and love to build from the ground up.
• An obsession with customer experience and satisfaction
• Experience using data and metrics to drive improvement
• Ability to earn the trust of leadership, work independently, and drive results with minimal supervision
• Strong organizational and leadership qualities, an over-communicator, proactive ownership style
• 1+ years of management experience (preferably in Property Management)
• The hands-on mentality to jump in and get things done when it counts
• Ability to thrive in high-growth environments and an evolving startup atmosphere

Benefits & Perks:

Benefits & Perks:

Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!

• Feel relaxed with super generous PTO policy
• Opportunities for upward mobility - we want you to grow with us!
• We’ve got you covered with a 401(k) plan and access to ImmediatePay
• Explore and travel comfortably with 7 free nights in a Landing home per year
• Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
• Solid compensation package + stock options
• Employee perks for temporary or indefinite stays when you choose to live with Landing

With this opportunity we can also offer:

• Variable quarterly bonus
• Monthly phone and car allowance
• One year living rent-free in a Landing

Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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